Room Service Attendant

Provides friendly, excellent food and beverage service to guests throughout the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets each guest by name
• Maintains current and accurate information regarding the menu (i.e. preparation techniques, seasonings, ingredients, and plate presentation)
• Knowledgeable and informative of the geographical layout of the casino and the physical location of hotel rooms
• Maintains delivery/ticket orders to track all aspects of orders including delivery, pick up, timing, the server who delivered the order, picked up the order, etc.
• Delivers prepared food to the appropriate room with delivery cycle times
• Presents check to guest for total and signature and offers any additional service
• Maintains cleanliness of designated areas and equipment (tables, hot boxes, soda and juice dispensers, coffee machines) as scheduled or required
• Performs the duties of a VIP F&B Server, Cashier/Host, Steward, Server Assistant, Coffee Bar Attendant, or Cook as needed in outlets to include Banquet functions
• Adhere to regulatory, departmental, and company policies in an ethical manner
• If 21 years of age and has obtained a High School diploma or GED, performs the duties of a Bartender in the Steakhouse, Beverage, and Banquet outlets as needed
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be 18 years of age
• Able to carry and balance service tray
• Legible handwriting
• Basic knowledge of menu prices and composition of food and beverage menu items, daily specials, and proper placing procedures
• Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be able to work both independently and as a member of a team
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• Prior food server experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Operate in mentally and physically stressful situations
• Must be able to maneuver from restaurant to kitchen area and back to restaurant bringing customers their food and beverage orders during the entire shift
• Able to lift trays with food above shoulder level
• Able to tolerate areas containing secondary smoke
• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.