Slot Performance Supervisor

Supervises Slot Technicians on assigned shift including new Team Member training and continued education, assigning daily duties, observing work, measuring efficiency, and ensuring the accurate and timely completion of projects.

ESSENTIAL DUTIES AND Responsibilities:

• Oversees the training of Slot Technicians
• Oversees the repair modifications and preventative maintenance on slot machines
• Plans and administrates work schedules and assignments for Slot Technicians
• Assists in investigating slot machine malfunctions, gaming disputes, machine audits, and sub-standard equipment within the Slot Department
• Assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests
• Maintain knowledge of current slot machine PAR sheets, paytables and payouts
• Leads by positive example – is consistent and ethical with decision making
• Adheres to regulatory, departmental and company policies and encourages others to do the same
• Ensure gaming devices and Team Member practices are within compliance of established policies and procedures
• Provides positive and corrective feedback; completes Team Member evaluations
• Troubleshoot and resolve mechanical issues that may arise including but not limited to monitors, buttons, card readers etc.
• Maintain inventory of all slot machine parts and equipment
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High school diploma or GED
• Must have knowledge of the skills necessary for each Slot Technician positions
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be motivated and able to meet deadlines
• Must be able to work a flexible schedule which may include various shifts, weekends and holidays
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• 1 year experience in a role requiring as a Lead or Supervisor (i.e. a role with explicit authority over projects or people)
• 2 years previous experience in Slot Operations, Slot Performance, or other technical computer related field
• College degree or technical training in computers or electronics

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to bend, reach, kneel and grip items
• Must be able to push and lift weight of up to 100 pounds
• Have a sense of urgency and keep up with fast paced business practices
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.