Cage Supervisor

Job Description

Job Description

SUMMARY

Responsible for ensuring that all activities in the Cage department are performed accurately and efficiently, in accordance with all applicable regulations as well as company standard operating policy and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Cage Manager with the development and implementation of departmental policies and procedures.
• Maintains adequate staffing levels by assisting with scheduling and monitoring business levels.
• Coaches and guides Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement though regular communication.
• Effectively assists in scheduling team to meet business demands and manage labor costs.
• Interviews, selects, and trains new Team Members.
• Maintains a high level of confidentiality and professionalism by protecting private and proprietary information.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of customer service and satisfaction is achieved and maintained.
• Responds to common inquiries or complaints from customers. Resolves Guest complaints in a timely and positive manner.
• Administers and maintains accountability for department training programs.
• Writes and issues accurate and timely performance management documentation including both corrective and positive feedback for members of the Cage team. Ensures timely administration of Team Member evaluations.
• Supervises, creates Player’s Club accounts, issues, re-prints, and checks the issuance of Player Club cards.
• Operates computer, credit card processing equipment, coin sorting / currency counting, and other cashier equipment.
• Monitors, Maintains, Fills, Drops, and Balances ATM / Kiosk
• Stays knowledgeable on current AML and Title 31 requirements and ensures all necessary information is obtained and tracked appropriately. Oversees and ensures Team Members are documenting necessary information appropriately.
• Resolves Guest disputes regarding player club promotions and events as it relates to their card and financial transactions.
• Provides coverage for cage cashiers and main bankers, as needed.
• Requests and oversees repairs conducted by vendors.
• Ensures the integrity of all financial data produced by Team Members who are under their supervision.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
• Responsible for maintaining a consistent, regular attendance record.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.