Food and Beverage Supervisor

Job Description

Job Description

SUMMARY

The Food & Beverage Supervisor ensures smooth daily operation of F&B service within the casino and restaurants. This position oversees and ensures excellent guest service from the entire team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coaches and guides Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
• Effectively assists in scheduling to meet business demands and manage labor costs.
• Participates in selecting and training new Food and Beverage Team Members.
• Maintains a high level of confidentiality and professionalism.
• Manages team in maintenance and cleanliness standards within all F&B areas.
• Responds to common inquiries or complaints from customers. Resolves Guest complaints in a timely and positive manner.
• Ensures adherence to Standard Operating Procedures (SOPs) for daily F&B functions. Demonstrates a high level of knowledge of Standard Operating Procedures and makes suggestions regarding possible inconsistencies or needed updates.
• Coordinates training as well as assists in on-the-job training for team members to ensure thorough understanding of job expectations and performance standards.
• Writes and issues accurate and timely performance management documentation including both corrective and positive feedback for members of the F&B team. Ensures timely administration of Team Member evaluations.
• Assists with inventory and product ordering.
• Utilizes the POS system to track such things as service times, revenue and other data. Responsible for the accuracy and thoroughness of departmental records and reports. Assists department leadership in achieving department goals, budgets, and objectives.
• Steps in as a working Supervisor whenever staffing levels or business demands require. May need to perform duties including but not limited to cooking, serving, cashiering, and bartending.
• Follows all responsible service of alcohol guidelines including service times, monitoring for signs of intoxication, and checking identification for age requirements.
• Performs all duties in a positive, professional manner. Maintains a clean and professional appearance according to company standards.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to perform all assigned tasks.
• Ensures all safety standards are met, and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.