What are the responsibilities and job description for the Application Specialist position at Prairie Lakes Healthcare System?
Application Specialist
Job Summary
Join our team and be a part of our mission to deliver accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. Our team at Prairie Lakes makes a difference in the lives of patients and their loved ones.
This is an onsite position requires a highly detail-oriented individual with excellent written and oral communication skills while possessing exceptional problem-solving skills. This position often troubleshoots technical issues and identifies solutions for application processes. This role is responsible for independently managing and prioritizing tasks based on projects and assigned work and is required to interact with different company stakeholders including providers, staff, leadership, and vendors, so customer service skills are critical. An application specialist is required to interact with the operators of the applications to gather information about their needs and to provide support and training on the use of the applications they support. Weekend and after-hours work for upgrades and deployments is expected. Collaborates with directors, staff, and vendors on planning, designing, developing, and implementing software solutions or modules.
Other responsibilities include:
- Provides application support for existing and new applications for a variety of business environments.
- Leads implementation and upgrading of software to ensure that systems and changes are properly tested.
- Develops, documents, analyzes, tests, and modifies computer programs related to end-user specifications as needed.
- Develops, documents, tests, and modifies computer programs related to machine operating systems.
- Monitoring the roll-out of new software applications to ensure there are no problems.
- Works with vendors to identify, escalate, and manage any technical issues to resolution, and coordinates upgrades.
- Assist with creating protocols and procedures for using any new software applications.
- Provides user support and training.
- Maintaining up-to-date knowledge of the latest software developments
- Respond to user tickets and inquiries in a timely and professional manner.
- Provides after-hour on-call support on a rotating basis.
This is not a remote position.
Benefits
We value our employees’ contributions and show our gratitude by proudly offering a competitive compensation and benefits package. At Prairie Lakes, we understand that working in the healthcare industry can be tasking on your mental health. To better support our employees, PLHS recently included mental health programs into our benefits package, as well as employee recognition programs. Benefits are available to qualifying employees working part-time or full-time.
A variety of the benefits for those qualifying can include:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
- Adoption Assistance
- Education Loan Program
- Professional Development Opportunities
- Community Discounts Including the Prairie Lakes Wellness Center
Qualifications
Associate degree in computer science, software engineering, or equivalent experience.
Prairie Lakes Healthcare System has a Drug Free Workplace Policy. An accepted offer will require positive reference checks and pre-employment background screening as a condition of employment.
