What are the responsibilities and job description for the Director of Patient Access position at Prairie Lakes Healthcare System?
Director of Patient Access
Workplace Details
Join our team and see why Prairie Lakes Healthcare System continues to be named a Top Rural and Community Hospital year after year. Be a part of our mission to make a positive difference in the health of the patients and communities we serve by delivering accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit rural healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota.
JOB SUMMARY
Plans organizes, develops, coordinates, and directs the operations of the Hospital and Clinic Patient Access functions in accordance with federal, state, and accrediting body standards, guidelines, and regulations. This position is responsible for the functions of hospital and clinic financial clearance, admitting, reception, and scheduling.
RESPONSIBILITIES INCLUDE:
- Plans, organizes, directs, and evaluates clinic policies, procedures, and departmental activities.
- Supervises Patient Access staff, assures all receive orientation and continuing education relative to their specific job responsibilities, and provides ongoing professional growth and development opportunities.
- Works with reception staff to ensure courteous and friendly reception of patients checking in for appointments and accurate and complete registration at the time of the visit.
- Works with the Business Office to make certain communication/interactions to monitor the effectiveness of patient registration to ensure accurate and timely billing.
- Serves as a liaison with the phone system and demonstrates a thorough knowledge of the phone system's capabilities.
- Oversees staff and workflow adherence to the system's Financial Clearance Policy.
- Monitors process to reduce duplicate medical record charts and works together with HIM and IT staff to correct any errors or duplicate charts that get created.
- Ensures that reception and scheduling staff are trained properly in using functions of the EMR to assist with their daily duties. These include but are not limited to tasking, call processing, photo uploading, and pharmacy updates.
- Other duties as assigned.
Benefits
Prairie Lakes Healthcare System offers comprehensive benefits for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off to maintain a healthy home-work balance.
Additional benefits for those qualifying include:
Additional benefits for those qualifying include:
- Flexible Spending Account
- Roth IRA retirement plan
- Employee Assistance Program for mental health
- Education Loan Program
- Community discounts including the Prairie Lakes Wellness Center
Qualifications
Associate's degree or equivalent from a two-year college or technical school; or equivalent combination experience. Management experience preferred.
Microsoft Office applications and CPSI. Will participate in ongoing education and maintenance of electronic health record software (CPSI and eCW)
Prairie Lakes Healthcare System has a Drug Free Workplace Policy. An accepted offer will require a pre-employment background screening and reference check as a condition of employment.
