What are the responsibilities and job description for the Veterinary Receptionist position at Prairie Lane Veterinary Hospital?
Prairie Lane Veterinary Hospital is hiring a full-time veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- All the benefits you deserve for full-time employees—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
- Paid time off for full-time employees. Take the time you need to recharge
Salary: $17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: 38-40 hours per week. Will need to be open to working rotating Saturdays when we open on Saturdays again!
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Salary : $17 - $20