What are the responsibilities and job description for the Preventative Maintenance Account Manager position at Prairie Mechanical?
Salary: starting at $65,000 commission
Qualifications:
- Excellent communication skills
- Possess the ability to handle multiple issues/problems simultaneously
- Have excellent client relation skills with the ability to display understanding and confidence
- Ability to work in a team setting
Job Functions:
- Business development through cold calling and existing customer connections
- Estimate and develop proposals for new preventative maintenance contracts
- Perform site surveys on equipment (gather manufacturer, model/serial numbers and year), requiring the frequent use of a ladder
- Provide company information/benefits and proposal/estimate for customer
- Gather and input customer information after proposal is accepted
- Check in with customers throughout the year to gauge satisfaction and build relationships (i.e. lunches, customer specific events, Top Golf events, etc.)
- Oversee contract renewal process, meeting with top-tier customers and driving sales
- Analyze cost/profit analysis to determine cost increases based on future labor/material costs
- Meet with customers and technicians to discuss potential scope changes and adding services (i.e. add filter change, equipment added that we dont currently service)
- Train/review how to use customer portal
- Support service technicians
- Communicate new contract and contract scope changes
- Assist in identifying training that would support future/current customers equipment
- Maintain online customer portal, providing technical support as needed, creating reports for customers, use as a selling/retention tool for new and existing customer
- Resolve customer concerns to promote retention. Communicate issues to service team to avoid future issues
Certificates/Licenses/Education:
- College degree preferred and/or 2-3 years experience in a business development or sales role preferred
Salary : $65,000
