What are the responsibilities and job description for the Patient Coordinator position at Prairie Rose Family Dentists?
TO BE CONSIDERED FOR THIS ROLE, YOU MUST SUBMIT AN APPLICATION ON OUR WEBSITE: https://form.jotform.com/prairierosedentists/jobapplication
At Prairie Rose Family Dentists, we understand that a fulfilling career is more than just the work you do—it's about how that work fits into your life. With three thriving offices in the Bismarck-Mandan area, we’re a well-established practice that offers something unique: the flexibility and support to help you build a career that works for you.
Position Overview:
As a Dental Patient Coordinator, you’ll be the first point of contact for our patients, playing a vital role in creating a warm, welcoming, and efficient experience from check-in to check-out. Ideal candidates for this role are detail-oriented, compassionate, and proactive professionals who thrives in a fast-paced environment. If you love connecting with people, take pride in providing exceptional service while keeping things running smoothly, this role is for you!
Key Responsibilities: Patient Experience & Front Desk Coordination
- Greet and check in patients with a friendly and professional demeanor.
- Handle incoming calls, schedule appointments, and answer patient inquiries.
- Provide guidance on dental procedures, insurance, and billing questions.
- Process payments and assist with financial arrangements.
- Ensure patients feel valued, informed, and comfortable throughout their visit.
Scheduling & Patient Coordination
- Manage and optimize the appointment schedule to enhance efficiency.
- Confirm appointments and follow up with patients as needed.
- Collaborate with the clinical team to ensure seamless patient flow and experience.
- Maintain a clean and organized reception area.
Administrative & Office Support
- Maintain and update patient records accurately.
- Assist with insurance verification and billing coordination.
- Perform general administrative tasks, including data entry and file management.
- Support the team with additional duties as needed.
What We’re Looking For:
Preferred Experience
- Worked in a previous role involving patient coordination, front desk, scheduling, or billing.
- Familiarity with dental terminology, procedures, and insurance is a bonus.
- Experience using dental or medical practice management software is helpful.
Skills & Strengths
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Friendly, professional, and patient-focused attitude.
- Ability to work well under pressure and meet deadlines.
- A team player with a positive and proactive approach.
Bonus Qualities
- Passion for delivering exceptional patient experiences.
- Willingness to learn and adapt to new processes.
- Strong problem-solving and critical-thinking skills.
Why Prairie Rose?
At Prairie Rose Family Dentists, we take pride in being a community-centered practice that values our team members as much as our patients. Joining us means becoming part of a practice that prioritizes not only exceptional dental care, but also the well-being and satisfaction of our employees. We believe that when our team thrives, our patients do too. That’s why we work hard to create an environment where you can grow professionally, maintain a healthy work-life balance, and feel supported every step of the way. Our commitment to high-performing teams and long-term practice growth ensures that you have the opportunities and resources to achieve your career goals with Prairie Rose.
TO BE CONSIDERED FOR THIS ROLE, YOU MUST SUBMIT AN APPLICATION ON OUR WEBSITE: https://form.jotform.com/prairierosedentists/jobapplication
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person