What are the responsibilities and job description for the Hotel Clerk Front Desk Associate position at Prairie's Edge Casino Resort?
Position Overview:
We are seeking a friendly and detail-oriented Hotel Front Desk Associate for a full-time role. This position requires availability for evenings, overnights, weekends, and holidays. You’ll play a vital role as the face of our hotel, ensuring guests feel valued and supported from check-in to check-out.
Job Location: 5616 Prairies Edge Ln, Granite Falls, Mn, 56241
Key Responsibilities:
- Welcome and check guests in and out with professionalism and efficiency.
- Assign rooms, issue room keys, and provide directions to accommodations.
- Handle reservations, cancellations, and modifications.
- Address guest inquiries about hotel services, directions, local attractions, shopping, dining, and entertainment.
- Process guest payments, verify credit, and manage billing tasks.
- Communicate guest needs and issues to housekeeping or maintenance teams.
- Maintain accurate records of room availability, folios, and cancellations.
- Monitor and respond to phone calls, emails, and messages promptly.
- Coordinate with housekeeping on room readiness and occupancy updates.
- Uphold company policies and safety standards while delivering excellent customer service.
Requirements:
- Education: High School Diploma or GED required.
- Experience: No prior experience necessary—training provided.
- Skills: Strong computer proficiency and ability to learn hotel management software.
- Availability: Must work varying shifts, including evenings, weekends, holidays, and special events.
- Other Requirements: Pass a State and Federal background check and pre-employment drug screening.
What We Offer:
- Shift Differentials: Earn $1/hour extra from 4:00 p.m. to midnight and $2/hour extra from midnight to 8:00 a.m.
- Comprehensive Benefits Package:
- Health, Dental, and Vision insurance
- Life insurance
- Paid Time Off (PTO) and Vacation
- Employee discounts
- 401(k) with company match
Job Type: Full-time
Pay: $16.50 - $23.76 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you at least 18 years old?
- Have you ever worked at Prairie's Edge Casino Resort before?
- Are you able to work Evenings, Overnights, Weekends, and Holidays?
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17 - $24
