What are the responsibilities and job description for the Hotel Clerk - Front Desk position at PRAIRIE'S EDGE CASINO RESORT?
POSITION SUMMARY
Greet, register, and assign rooms to guests of the hotel.
Hiring for Full Time, shifts will include Evenings, Overnights, Weekends, and Holidays.
ESSENTIAL FUNCTIONS
- Greet, register, and assign rooms to guests of the hotel.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and provide directions to the room.
- Compute bills, collect payments, and make change for guests.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability, guests' room folios and room cancellations.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Transmit and receive messages, using telephones or telephone switchboards.
- Follow Casino and department policies and procedures, including all safety and service procedures; adhere to the Prairie's Edge Chain of Command.
- Support the Vision and Mission Statement's of Prairie's Edge Casino Resort.
- All other duties as assigned.
POSITION QUALIFICATIONS
- Adaptability - Ability to adapt to change in the workplace.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
