What are the responsibilities and job description for the Branch Manager I position at Prairie State Bank & Trust?
Type: Full-time/ hourly
Shift: Monday-Friday, some weekends as needed
Shift: Monday-Friday, some weekends as needed
Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an opening for a Branch Manager I in Savoy, IL.
This position plays a critical role in delivering outstanding customer service, managing daily branch operations, and guiding the branch team to success. The Branch Manager I is responsible for ensuring the branch consistently meets performance goals, follows operational standards, and provides a professional and welcoming environment for both customers and staff.
Key Responsibilities
- Oversee daily operations and ensure compliance with bank policies and procedures
- Supervise, coach, and support branch staff to maintain high service standards
- Conduct staff training through role-play, coaching, and regular feedback
- Promote bank products and services and support branch sales initiatives
- Ensure customer concerns are resolved efficiently and follow up on outstanding issues
- Create and maintain effective schedules and coordinate time-off coverage
- Monitor goals and performance metrics along with achieving organizational initiatives
- Support facility maintenance, branch security procedures, and audit readiness
- Encourage team involvement in bank-wide campaigns and initiatives
- Establish and maintain relationships with existing and new customers
What We’re Looking For
- Proven leadership experience in a banking or customer service environment
- Strong communication, decision-making, and problem-solving skills
- Flexibility and the ability to adapt to change
- Experience in teller operations and opening new accounts
- Familiarity with banking regulations, policies, and procedures
- Ability to coach and motivate a team toward individual and branch goals
- Professional demeanor and commitment to providing excellent customer service
- Capable of multitasking and performing under pressure
- Strong organizational and time management skills
- Motivation for personal and professional development
Required Qualifications
- High school diploma or equivalent (college degree preferred)
- A minimum 3 years of progressively more responsible experience in a banking environment
- Team lead, supervisory or management experience
