Receptionist

Description

• Schedule appointments, meetings, evaluations, etc., as needed in an accurate and timely manner.
• Keep scheduler up to date in an accurate and timely manner.
• Receive, place, and transfer telephone calls promptly using appropriate telephone etiquette; handle telephone information requests with courtesy, accuracy, and respect for confidentiality.
• Confirm demographic and insurance data with patients upon check-in at each appointment.  Scan insurance cards into computer as needed.  Update releases of information and other needed forms with patient upon check-in.
• Update computer with demographic information obtained from patients upon check-in.
• Assist patients with completing updated release of information and other forms as needed.
• Request and receipt payments from patients to their accounts in an accurate and timely manner. 
• Daily run the Appointment Preparation Report to prepare documents needed for patient appointments the next day, for both clinical and case management appointments. 
• Monitor the Patient Portal for incoming messages and submitted forms on the day assigned and as requested.  Enter data from submitted forms on the assigned day.  Assure someone else is assigned to do the task for any scheduled absences.
• Daily review the Inphonite report for automated confirmation calls to know which patients need a personal call to confirm an appointment. Make those calls the same day as report review.
• Document all patient contact by phone with a Call Center Note.  Forward Call Center Note to clinician when applicable.
• Utilize the Art of Chat program to communicate by text with patients when needed.
• Work cooperatively with the admissions office and clinical staff to ensure good communication regarding admissions.
• Perform clerical functions for staff upon request; ensure instructions are properly carried out and documented.
• Generate missed appointment letters to patients as needed within one business day of the missed appointment.
• When closing the office for the day, reconcile cash drawer and send payments to the Business Office.
• Receive, greet, and direct patients and visitors, providing accurate responses in a friendly and courteous manner.
• Regularly review policies/procedures (at least annually) and be knowledgeable about how to appropriately manage emergency events at Youth & Family Services Building. 
• Perform end-of-day activities when working the evening shift and closing the office.
• Demonstrate ability to use myAvatar and other computer programs that are needed to perform the job responsibilities.
• Address customer inquiries, requests, and needs courteously, professionally, efficiently, and confidentially.
• Serve as a backup for other secretaries and receptionists as needed and requested by supervisor.
• Be available and willing to help other front office staff as needed.
• Emphasize a standard of excellence in all work endeavors.  Demonstrate accuracy, thoroughness, and dependability at all times.
• Demonstrate a team approach by working cooperatively with other departments and serving as a backup as needed.
• Demonstrate the ability to perform a variety of duties, maintaining flexibility as the department needs change.
• Meet with supervisor as needed/requested.

Qualifications

• Minimum Education:  High School graduate or equivalent is required
• Minimum Experience:  One year of office/reception experience required, preferably in health care
• Must have prior computer experience
• Must have customer service experience
• Must have good listening, verbal and written communication skills
• Must have ability to work independently, prioritize, and make decisions
• Must have good telephone skills
• Must have good people skills
• Must have ability to multi-task
• Experience managing numerous responsibilities preferred
• Must be able to sit and type at a computer a minimum of four hours a day
• Must be able to get up, walk, bend, and move around campus with ease
• Pass required background checks.