What are the responsibilities and job description for the Healthcare Operations Leader position at PrairieStar Health Center?
Job Overview
We are seeking an experienced Healthcare Operations Leader to join our team at PrairieStar Health Center. In this role, you will be responsible for leading and managing the healthcare operations of the organization, including supervising staff, developing policies and procedures, and ensuring compliance with regulatory requirements.
Main Responsibilities
- Supervise staff in call centers, registration, billing, and patient account services, promoting a culture of excellent customer service and teamwork.
- Develop and implement policies and procedures related to healthcare operations, ensuring compliance with regulatory requirements.
- Cultivate strong relationships with patients, insurance payors, vendors, staff, and providers through effective communication and stakeholder engagement.
- Work collaboratively with other departments to achieve shared objectives.
- Address patient complaints and concerns, resolving issues in a timely and satisfactory manner.
- Oversee the collection of delinquent accounts and explore strategies to reduce outstanding balances.
- Participate in required meetings and committees, contributing expertise and insights to drive organizational success.
Educational Requirements
- A high school diploma or equivalent is mandatory; a college education is preferred but not required.
