What are the responsibilities and job description for the Medical Office Supervisor position at PrairieStar Health Center?
About the Role
We are seeking an experienced Medical Office Supervisor to join our team at PrairieStar Health Center. In this role, you will be responsible for managing and supervising the revenue cycle, ensuring that all aspects of the process run smoothly and efficiently.
Main Responsibilities
- Supervise staff in call centers, registration, billing, and patient account services, promoting a culture of excellent customer service and teamwork.
- Collaborate with the coding department to ensure accurate and efficient claims processing.
- Cultivate strong relationships with patients, insurance payors, vendors, staff, and providers through effective communication and stakeholder engagement.
- Work collaboratively with other departments to achieve shared objectives.
- Maintain and develop policies and procedures related to billing, reimbursement, call center operations, and front desk services.
- Address patient complaints and concerns, resolving issues in a timely and satisfactory manner.
- Oversee the collection of delinquent accounts and explore strategies to reduce outstanding balances.
- Participate in required meetings and committees, contributing expertise and insights to drive organizational success.
Educational Requirements
- A high school diploma or equivalent is mandatory; a college education is preferred but not required.
