What are the responsibilities and job description for the Systems & Applications Technician position at PrairieStar Health Center?
Systems & Applications Technician
REPORTS TO: IT Manager
LOCATION: Required to live in Reno County TYPE: Full Time
Job Summary / Overview: Responsible for providing help desk computer support, electronic health records (EHR) application support, and supplementary network administration as assigned by the IT Manager. Provide end-user support for hardware and software applications and collaborate with our managed service provider (MSP). The ideal candidate can work both in a team environment and independently, demonstrating solid troubleshooting skills and technical aptitude.
Essential Duties:
Technical Support:
- Respond to incident and request tickets in a timely fashion and document all related activities.
- Provide laptop and desktop PC support for users with equipment running Windows, Chromebook, iOS, and Mac operating systems.
- Complete lifecycle maintenance of PC systems by imaging and deploying new replacement systems.
- Diagnose and resolve all PC, application, and network-related issues, including hardware failures, operating system errors, software compatibility issues, network connectivity, and EHR application issues.
- Provide specialized support for EHR applications, ensuring smooth operation and resolving any EHR-specific issues promptly.
- Diagnose and resolve all IT-related equipment issues, including hotspots, office phones, cell phones (iOS & Android), printers, scanners, docking stations, monitors, webcams, tablets, etc.
System Administration:
- Monitor, manage, and update IT systems (e.g., push patches, provide remote support, and monitor system health and information).
- Manage domain user accounts and domain computers via Active Directory and Group Policy.
- Provide support for all Office 365 applications.
- Manage and document all incoming and current hardware and peripherals.
- Prepare and document all end-of-life equipment for proper disposal.
- Image and prepare new systems for all PSHC team members.
- Provide after-hours systems checks and updates when applicable.
Additional Responsibilities:
- Assist the IT Manager and fill in when necessary.
- Perform other duties as assigned.
Required Skills and Qualifications:
High School Diploma or GED required.
Relevant certifications (e.g., CompTIA A , CCNA) or
Associates Degree in Cyber Security, Computer Science or MIS preferred Systems & Applications Technician
Competencies:
- Customer Service
- Communication Skills
- Displaying Technical Expertise
- Supporting Coworkers
- Adaptability/Flexibility
- Quick to Learn – Just in Time Training
Computer Skills: Advanced
- Knowledge of Windows and Office.
- Computer trouble shooting: WiFi, Power, Display Settings
- LAN / WLAN connectivity
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate physical exertion or activity.
- May require sitting for long periods of time; also stooping, bending and stretching.
- May require standing and walking for long periods of time.
- Requires manual dexterity sufficient to operate a computer keyboard.
- May require occasional lifting and/or moving up to 40-50 lbs.
- Requires ability to speak effectively and communicate clearly.
Miscellaneous
- Accepts and is supportive of change.
- May need to complete work after hours or on weekends as needed.
- Must possess a high degree of integrity and excellent work ethic.
- Accepts guidance and suggestions for improvement.
- Willing to assist and work with others.
- Maintains strict and total personnel and patient confidentiality.
- Complies with PrairieStar Health Center Policies & Procedures.
- Complete all required in-service training and attend all required meetings.
