What are the responsibilities and job description for the Customer Experience Dept position at Prasek's Family Smokehouse?
Customer Experience Team Player Mission
To aid in accomplishing our mission, to provide complete customer satisfaction, the Customer Experience Team Player shall care for and maintain the cleanliness of the facility with emphasis on the retail space and exterior of the building
Personal Qualities
Strong, self-motivated positive attitude
Passion to succeed with self-driven desire to improve
Highly adaptable and able to handle stressful situations
Strong interpersonal skills with the ability to listen to, communicate with and understand customers
Detail oriented
Requirements
Essential Functions
Uphold an environment that is passionate about providing customer service.
Display a positive, professional, image to every customer
Demonstrate a sincere concern for all customers by interacting with them and ensure complete satisfaction
Follow proper rotation procedures when restocking to ensure quality of products
Maintain cleanliness and sanitation standards in all restrooms
Maintain cleanliness and sanitation standards in all areas of the retail floor including drink bars and dining area
Maintain the cleanliness of the exterior of the building including fuel islands
Ensure the availability of drink bar products and inventory of drink bar supplies such as cups, lids, straws, sweeteners, sugars, etc.
Monitor all waste receptacles and empty as needed
Education, Knowledge and Experience
Knowledge of all retail products to assist customers with questions or concerns
Basic knowledge of effective merchandising and marketing
Proficient in oral communication
Physical and Other Requirements
Must be able to lift and carry 60 pounds
Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side for an extended period of time
As dictated by business and need, must be able to work extended hours and a varying work schedule
Must be able to function in a high stress environment and have the ability to maintain composure when dealing with customers
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