What are the responsibilities and job description for the Financial Aid Admin Assistant / Library Clerk Job at Pratt Community College in position at Pratt Community College?
Financial Aid Admin Assistant / Library Clerk
Under the supervision of the Director of Financial Aid, the Financial Aid Administrative Assistant provides high quality service to students, parents, and employees to achieve a high standard of excellence and innovation by serving as the first point of contact for students inquiring about financial aid, helping students to apply for financial aid and scholarships as well as updating the students on the status of their file. The Financial Aid Administrative Assistant provides administrative support to the Financial Aid department; composes and prepares correspondence and performs data entry duties; help the financial aid team surpass all expectations; and make recommendations on awarding policies and procedures to meet Pratt Community College enrollment goals; and will participate in various activities promoting professional development.
Primary Functions / Responsibilities
- This position is the initial point of contact for all incoming communication and traffic to the Financial Aid Office, including phone calls, emails, faxes, student uploads, and foot traffic. This position needs to be able to multi-task with accuracy, efficiency, and effectiveness.
- Communicate financial aid regulations in a way that increases public understanding of Pratt CC’s policies and procedures.
- Proactively examine student information to determine if further action is needed by the student / family or Financial Aid Office.
- Assist students with completing FAFSA and other corrections as needed.
- Provide front-line counseling to those contacting the Financial Aid Office, including eligibility information, problem resolution, satisfactory academic progress information, or other financial aid inquiries.
- Manage the Financial Aid front office and preserve the professional look of the area.
- Exercise initiative and independent judgment to determine whether a student may qualify for special circumstance.
- Monitor for potential ID theft or Title IV fraud and report as appropriate.
- Process documents received by the Financial Aid Office or any other Campus Department as needed and proactively resolve any issues.
- Collect statistical data regarding office traffic.
- Maintain the inventory of documents within the Financial Aid Office.
- Prepare packets for high school night and community events.
- Serve as office assistant and perform clerical duties for Financial Aid staff.
- Strive for optimum operational efficiency, employee job satisfaction, and high morale. Support the administrative decisions made by the Director and follow the chain of reporting command.
- Coordinate campus visits as requested by the Office of Admissions.
- Cooperate with and serve as a resource to other departments and sites regarding Financial Aid.
- Coordinate schedules and projects with the Financial Aid staff.
- All other duties as assigned by the Director, Assistant Director, and Counselor.
Required Knowledge, Skills, Abilities, and other Characteristics
Experience
Education
High School Diploma or equivalent required; Associate’s degree preferred.
Work Conditions / Environment
Office setting
LIBRARY CLERK : (.40FTE)
General Description and Purpose
The Library Clerk is responsible to the Director of Learning Resources.
Primary Functions / Responsibilities
Required Knowledge, Skills, Abilities, and other Characteristics
Experience
At least one year of previous clerical experience required.
Education
Work Conditions / Environment
Library environment. Requires some light lifting. Weight limit 25 lbs.
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