What are the responsibilities and job description for the Customer Service Clerk position at Pratt Industries?
SUMMARY
The purpose of this position is to provide Excellent Customer Service and Timely Financial Information. This position encompasses DR and Billing reporting, inventory management, complete COD customer transactions. Take and process orders and address all customer inquiries and complaints.
Perks of Pratt?
Paid Holidays from DAY ONE
Insurance benefits and wellness reimbursement program within ONE MONTH of hire
6 Months : PAID vacation days
12 Months : FULL tuition reimbursement and PAID childbearing and parenting leave
401K Vesting
Open Door policy
POSITION : Customer Service Lead
Salinas California
19.00 - $21.00 - Full Time
SUMMARY
Take and process orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES :
Place orders on timely basis for customer needs and plant production schedule
Process purchase orders
Manage and maintain the inventory levels on all required inventoried items
Update and maintain the required reports to customers on a daily basis
Forward confirmations - Order Acknowledgements, ASN, and COA's
Handle customer complaints, questions and follow-up with appropriate internal / external personnel as required.
Maintain customer files
Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
Submit paperwork for tooling (cutting die / print plates) to be ordered by Tooling Coordinator
Record and distribute customer order changes
Coordinate accounting credit forms for approval
Assist sales personnel as needed on customer accounts
Run all appropriate reports for the day and review for correctness
Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.
Communicate with necessary supervision to avoid problems between plant and customer
Develop working relationship with all other plant department employee / managers.
Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
Additional duties may be assigned by management.
EDUCATION and / or EXPERIENCE
High school diploma or GED
Five years' experience in a manufacturing environment
Candidates are PREFERRED who offer the following :
Experience in the corrugated container industry
Computer literate (MS Excel and MS Word)
LANGUAGE SKILLS
Excellent communication skills.
Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.
Ability to write business reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure.
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
TECHNICAL SKILLS
Computer literate (MS Office including Word and Excel), data entry skills
Application knowledge of products and production processes
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