What are the responsibilities and job description for the Customer Service Rep position at Pratt Industries?
Perks of Pratt?
Paid Holidays from DAY ONE
Insurance benefits and wellness reimbursement program within ONE MONTH of hire
6 Months : PAID vacation days
12 Months : FULL tuition reimbursement and PAID childbearing and parenting leave
401K Vesting
Open Door policy
Schedule Flexibility
POSITION : Customer Service Rep
Salinas California
20.00 - $28.00 - Full Time
SUMMARY
To be the daily connection between our business and our customers. Work and manage customer related issues including order processing, generating accurate estimates and quotes, address all customer inquiries and complaints, reconcile daily production, provide accurate and timely inventories and work with manufacturing plant regarding forecasts, productions and more.
DUTIES AND RESPONSIBILITIES :
Process purchase orders on timely basis for customer needs and production schedules
Update and provide any required customer reports routinely
Help manage inventory and warehouse items. Provides data and insight regarding availability of stock, slow moving, and fast moving items
Provide Order Confirmations, PODs, COA's and other reports to customers
Attend team, office and plant meetings when directed
Manage and maintain the inventory levels on all required inventoried items
Handle customer complaints, questions and follow-up with appropriate internal / external personnel as required which may include members of the management team
Maintain customer files
Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
Submit paperwork for tooling (cutting die / print plates) to be ordered by Tooling Coordinator
Record and distribute customer order changes
Coordinate accounting credit forms for approval
Process paperwork for quality related issues
Assist sales personnel as needed on customer accounts
Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.
Communicate with necessary supervision to avoid problems between plant and customer
Develop working relationship with all other plant department employee / managers.
Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
Additional duties may be assigned by management.
EDUCATION and / or EXPERIENCE
High school diploma or GED
3 years' experience in a manufacturing environment
2 years' experience in agriculture produce (strawberries preferred).
Candidates are PREFERRED who offer the following :
Experience in the corrugated container industry
Computer literate (MS Excel, MS Word, Gmail and operational software specific to our company)
LANGUAGE SKILLS
Excellent communication skills. Must be comfortable talking on the telephone regularly
Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.
Ability to write business reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
REASONING ABILITY
Ability to apply common sense understanding to make decisions and or carry out instructions furnished in both oral and written form
Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
Ability to work in a fast paced environment and be able to multi task daily
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure.
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
PHYSICAL DEMANDS
The employee is regularly required to stand, walk, talk and hear
The employee is sometimes required to use hands, reach with hands and arms; and stoop, kneel, crouch
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and work with computer screens
LEADERSHIP ATTRIBUTES
Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting
Excellent crisis manager who demonstrates a high emotional control under adverse conditions and can lead personnel to a successful resolution
Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques
Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Rep?
Sign up to receive alerts about other jobs on the Customer Service Rep career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Rep.
Click the checkbox next to the jobs that you are interested in.
