Customer Experience Strategy Supervisor

Situated in the vibrant city of Phoenix, Arizona

Are you ready to leverage your analytical prowess and passion for customer service in a leadership role? As the Customer Experience Strategy Supervisor, you’ll be pivotal in shaping how we understand and support our customers. Your mission: to deliver insightful data and reports that drive improvements and innovation across the business.

This position involves:

• Leading Teams: Motivate and guide customer support analysts while managing your own set of customer accounts.
• Cross-departmental Collaboration: Work alongside production staff, management, and customers to ensure seamless communication.
• Inventory Precision: Maintain accurate inventory records and propose actions around supply dynamics.
• Problem Resolution: Manage and resolve Supplier Corrective Action Reports (SCARs) while driving production quality.
• Technical Proficiency: Utilize systems to maintain order accuracy and transportation scheduling.

What You Bring:

• High school diploma or GED, with bonus points for experience in manufacturing or supply chains, particularly within the corrugated box industry.
• Strong technical and communication skills; able to document processes effectively.
• Proficient in Microsoft Office with a knack for problem-solving.

At Pratt Industries, we are committed to sustainable practices and looking for those who want to be part of a thriving industry leader. We provide robust benefits, including health insurance, paid leave, and a 401(k) plan.

EEOC Statement
Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Join a company dedicated to your growth and the environment! Apply now and help steer the future of customer interaction.