What are the responsibilities and job description for the Help Desk Associate position at Praxis Engineering?
What you will be doing
We are seeking Helpdesk professionals to join our Annapolis Junction, MD IT team. The selected candidate(s) should have 2 years of helpdesk or related IT experience. Ideal candidate will have strong customer service skills along with solid Windows OS (and related technology) working knowledge.
What you will need:
- High School/GED (AS/BS preferred), and a minimum of 2 years of experience with user support
- Security or equivalent certification is required
- Ability to setup/configure basic PC hardware and printers
- Ability to connect a PC to a network (fundamental understanding of TCP/IP and Active Directory)
- Familiarity with configuration and use of commercial office automation applications (MS Word, Excel, PowerPoint)
- Installation, configuration, and troubleshooting of basic computer operating systems (i.e. Microsoft Windows)
- Strong analytical and problem-solving skills
- Ability to work as part of a team and the ability to work well both independently and in teams.
- Excellent organization and communication skills, both written and verbal.
- Demonstrated aptitude for learning new applications and technology efficiently.
- Proven ability to multi-task and to prioritize rapidly changing task assignments.
Clearance: Active TS/SCI with an appropriate polygraph is required to be considered for this role
Salary range:
$49,565.00 - $121,992.00 (Annually)*
Req ID - PRX 25-495
Salary : $49,565 - $121,992
