Account Manager

Are you a proactive communicator and skilled relationship builder with a passion for ensuring operational excellence and customer satisfaction? Praxis Packaging is seeking a detail-driven Account Manager to act as a vital link between our customers and internal teams. This is a hands-on role where you'll manage customer relationships, oversee project timelines, and ensure the seamless flow of information across departments.

As a leader in contract packaging, Praxis Packaging delivers time-sensitive solutions while maintaining the highest standards in quality and compliance. Join a dynamic team that values initiative, integrity, and continuous improvement in every aspect of our work.

• Serve as the primary point of contact for customers, ensuring clear communication, proactive updates, and timely resolution of issues.
• Manage the full lifecycle of customer projects, from order entry and production tracking to final delivery and post-project follow-up.
• Build and maintain strong working relationships with clients by understanding their needs, visiting customer sites, and facilitating both virtual and in-person meetings.
• Coordinate cross-functionally with Production, Quality Assurance, Scheduling, and Logistics to align project goals and execution.
• Monitor customer inventory levels, initiate purchase orders for materials, and manage inventory flow for both Praxis-supplied and customer-supplied goods.
• Ensure accurate order entry and timely updates within ERP systems; provide real-time updates to customers regarding project and delivery status.
• Lead onboarding and execution of new customer projects, including documentation, scheduling, and internal training alignment.
• Contribute to continuous improvement initiatives by identifying gaps in service or workflow and providing solutions.
• Support the Sales team by cross-training on key accounts and stepping in as needed for collaborative success.
• Associate’s degree required; Bachelor’s degree preferred.
• 3-5 years of experience in account management, customer service, or project coordination—preferably in a manufacturing or production environment.
• Experience working within a contract or third-party manufacturing model is highly beneficial.
• Demonstrated ability to work independently, prioritize multiple projects, and manage timelines under pressure.
• Strong proficiency in Microsoft Office (Excel, Outlook, Word); ERP or CRM system experience preferred.
• Exceptional written and verbal communication skills; bilingual in Spanish is a plus.
• Willingness to occasionally travel locally to customer sites and flex shifts as needed (including 8, 10, or 12-hour days).
  
  
  

Praxis Packaging is part of BPOC, a Chicago-based private equity firm that invests exclusively in healthcare companies and is one of the nation's most experienced investors in the industry.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

USD $30.00 - USD $33.00 /Hr.