What are the responsibilities and job description for the Client Service Representative position at PRB Solutions?
Are you a motivated individual looking to kickstart your career in customer service and sales? We are seeking a Client Service Representative to support our company’s customer-focused initiatives. This role offers a fantastic opportunity to engage with customers, promote services, and play a key role in enhancing the customer experience. No experience? No problem! We provide the training and resources to set you up for success.
As a Client Service Representative, you will be at the forefront of customer interactions, helping to drive sales, maintain relationships, and ensure our clients' needs are met with professionalism and enthusiasm. You’ll have the chance to develop your communication, sales, and customer service skills while contributing to the overall success of our campaigns.
Client Service Representative Responsibilities:
- Serve as the primary point of contact, guiding customers through inquiries and providing expert knowledge on products and services.
- Assist in researching target markets to identify new customer opportunities and increase engagement with current clients, contributing to sales goals.
- Explain the features, benefits, and options available to customers in person, tailoring information to their specific needs.
- Address customer concerns or objections professionally, ensuring a positive experience and clear communication throughout the sales process.
- Handle account inquiries promptly and effectively, maintaining strong customer relationships and boosting satisfaction levels.
- Participate in regular training sessions with team members and management to stay current on product offerings and sales techniques.
Client Service Representative Skills & Qualifications:
- A high school diploma or equivalent is required.
- 1-2 years of experience in a customer service or sales environment is preferred but not required.
- Strong verbal and written communication skills.
- Ability to manage time efficiently, prioritize tasks, and meet performance goals.
- A positive attitude with a strong work ethic, demonstrating professionalism in all interactions with colleagues and customers.
Salary : $46,000 - $56,000
