Patient Service Representative Call Center

Patient Service Representative Call Center

PRC Alliance Pain Relief Centers is a family of pain management specialists who are committed to relieving pain through exceptional and compassionate care. Our mission is to relieve patients of pain and provide outstanding medical care and comfort through a conservative yet comprehensive approach to pain management. We serve our patients at eight locations northeast of Orlando (Palm Coast, Ormond Beach, Daytona Beach, Port Orange, New Smyrna Beach, DeLand, Orange City, and Lake Mary).

We are currently hiring a Patient Service Representative to work in our call center in Daytona Beach, welcoming new patients and assisting referring doctor’s offices when they call to schedule with us. Our Patient Service Representatives will be joining a team of compassionate pain management specialists that have made a difference for thousands of people suffering with chronic pain. The impact of minimizing pain and improving quality of life resonates with our physicians, nurses and staff who build strong relationships with patients and their families and see lives change.

Call Center Patient Service Representative Responsibilities:

• Answers calls professionally and courteously greeting all callers ensuring excellence in customer service and patient access.
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Ensures the cultivation of a patient-centered healthcare environment where all people feel welcomed.
• Ensures new patients are scheduled with one of the physicians in our practice within 7 business days.
• Schedules new and existing patient appointments and advises on the items they need and the forms they need to complete to establish care.
• Is a skilled communicator, kind, detail oriented, and conscientious.
• Is familiar with the mission, vision, and values of the practice expresses a genuine enthusiasm for its success.
• Performs other duties as required.

Call Center Patient Service Representative Requirements:

• High school diploma or GED equivalent.
• Minimum 1-2 years’ experience in a medical office preferred, but not required.
• Knowledge of basic medical terminology.
• Must have the ability to communicate effectively orally and in writing; and the ability to follow oral and written instructions.
• Must have experience working with a clinical information system, or electronic health record.
• Must have the ability to work in an independent and self-directed manner and assume individual initiative
• Must be willing and have the ability to accept supervision and to follow directions.
• Must have the ability to maintain confidentiality and handle sensitive matters with discretion and tact. Must have a general knowledge of and the ability to maintain HIPAA privacy requirements.
• Strong customer service orientation.

Job Types
Full-time.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Daytona Beach, FL 32117 (Preferred)

Ability to Relocate:

• Daytona Beach, FL 32117: Relocate before starting work (Preferred)

Work Location: In person