What are the responsibilities and job description for the Bilingual (English/Spanish) Receptionist position at PRC - GR?
2438 28th St. SW, Wyoming, MI 49519 www.prcforlife.org
PRC is a nonprofit, life-affirming ministry serving our local Greater Grand Rapids community. PRC helps people choose life for their preborn children, strengthen their families, and embrace biblical sexuality.
Our Mission: We Live the Truth that People Matter to God through proactive education, responsive medical care, and compassionate support services.
Our Vision: We affirm God’s gift of human life by being the most trusted and respected source for information, education, and services that encourage, empower, restore and redeem through the Lord Jesus Christ.
If you feel that you would embrace and enjoy working in a culture outlined above, please review the following job opportunity.
Job Title: Bilingual (English/Spanish) Receptionist
Reporting Relationship: Compassionate Support Services (CSS) Director
Department: Compassionate Support Services (CSS)
Days Worked: Monday - Thursday
Required Hours: Part-time – 32 hours per week; Hourly / Non-Exempt
Benefit Eligible: No
Position Summary:
The primary purpose of this position is to work at the reception desk and assist with various other duties in the CSS office.
Specific Responsibilities:
Volunteer Advocate Support:
o Track volunteer absences and ensure coverage for scheduled appointments
o Track upcoming client schedule changes and update advocates
Client Relations:
o Solve issues with clients with love and compassion
o Follow up with Spanish-speaking and English-speaking clients
o Seek to improve the way we meet the needs of clients
o Assist clients with workshop registration and item pickups, complete necessary paperwork
o Assist CSS clients in the shopping area as needed
Administrative Duties:
o Know and use client database and scheduling system, work within program guidelines for scheduling appointments and training sessions, as required
o Update Spanish phone voicemails regarding closures
o Translate documents from English to Spanish or vice versa as needed
o Act as a liaison for CSS maintenance and facility needs, interacting regularly with the PRC Office Coordinator
o Coordinate with PRC Office Coordinator for CSS phone system, computer, and office technology needs, interacting with PRC Office Coordinator and/or vendors, as needed
o Track and update CSS Director of upcoming volunteer absences to ensure coverage for scheduled appointments
o Coordinate with PRC Office Coordinator for the maintenance of the following CSS’s needs: computer systems, facility, cameras, printers, paper shredders, security system, phones, and office equipment and services
o Communicate with CSS program coordinators regarding schedule changes
Additional Responsibilities:
o Host after hours volunteer groups on occasion (approximately one time per month)
o Attend Prayer Summit, all-staff meetings, trainings and other PRC sponsored events, as required
o Assist with and/or attend PRC events (Gala, volunteer events, Walk for Life, etc.), when directed by CSS Director
o Perform other tasks as assigned by the CSS Director
Position Requirements:
o Detail focused
o Strong organizational skills
o Able to work in fast-paced environment
o Ability to learn, teach, and inform
o Fluency in Spanish and English, with the ability/willingness to learn to read and compose correspondence and documents in either language
o Able to provide spiritual leadership, discipleship, and support to volunteers and clients
o Understands and models servant leadership
o Knowledge of community resources and referral options
o Ability to work with Microsoft Office, Word, Outlook, and database software
o Passionate about the needs and spiritual growth of PRC clients
o Ability to maintain confidentiality while working with highly sensitive data
o Ability to lift 25 pounds
o Possess a valid driver’s license as well as reliable transportation (necessary for position requirements)
PRC Core Competencies & Requirements:
o Has a personal relationship with Jesus Christ, exhibited by a focus on prayer, study of the Bible, and interactions with others
o Subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview; Doctrinal Statement; Driving Convictions; PRC’s Position Statements on abortion, birth control, and marriage/human sexuality; and Code of Conduct, necessary to interact and represent PRC
o Client Focus
o Interpersonal Savvy
o Managing and Measuring Work
o Resourcefulness with Problem Solving
o Ethics & Integrity
o Priority Setting
o Proficient in smart phone usage, texting, Microsoft Office, Word, Outlook, Excel, and database software
o Compliant with safety procedures and policies as outlined by the PRC
o Eligible to work in the United States
**Please submit your resume and cover letter by emailing: HR@prcgr.org
*This job description is not all-inclusive and is subject to change according to the needs and vision of the ministry.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 32 per week
Shift:
- Day shift
Education:
- Associate (Preferred)
Work Location: In person
Salary : $17