What are the responsibilities and job description for the 300- FM - Customer Support - CUSTOMER SUCCESS REPRESENTATIVE position at PRCLWorld - Corp?
Customer Success Representative
Position Summary:
The position of Customer Success Representative ensures outstanding experience through interactions with our customers following the completion of their account set up with FirstMile. The Customer Success Representative works in conjunction with FM Sales and Customer Support, New Account Manager and Leadership to set the customer up for success. The hours are generally 8:30am to 5:30pm keep in mind that the hours may vary based on the needs of the business.
Job Basics:
The Customer Success Representative must be able to lift a minimum of less than one pound to a maximum of 50 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, and use full range of body motions.
Language Skills:
The Customer Success Representative must be fluent in English (written and verbal) in order to perform the essential functions and responsibilities of the position successfully.
Employer Rights:
This job description does not list all duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
About the company:
Firstmile specializes is complete front end e-commerce solutions for domestic and international direct to consumer industries. Our clients are able to utilize our front-end software technology for multi-channel label services to schedule daily Firstmile pickups and carrier injections all over the world. Firstmile provides complete front end solutions for ecommerce shippers globally that seamlessly integrate into parcel and mail carrier networks around the world. Firstmile has been featured on a number of fastest growing company lists. We are a young, fast paced and high energy company operating in the exciting ecommerce space. The possibilities are limitless.
EOE/AA
.
Position Summary:
The position of Customer Success Representative ensures outstanding experience through interactions with our customers following the completion of their account set up with FirstMile. The Customer Success Representative works in conjunction with FM Sales and Customer Support, New Account Manager and Leadership to set the customer up for success. The hours are generally 8:30am to 5:30pm keep in mind that the hours may vary based on the needs of the business.
Job Basics:
- Location: Salt Lake City, UT
- Division: FirstMile
- Pay: $19 - $20/hr
- Hours: 8:30 a.m. – 5:30 p.m.
- Understand and meet the needs of new and existing customers throughout the US
- Work with all internal teams to audit, follow and ensure success, and continue shipping for our customers
- Work in conjunction with sales and management to ensure we are using best practices and SOP’s in our new account process.
- Speak with customers to ensure their experience with FirstMile is meeting or exceeding expectations
- Protect organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Help answer incoming customer support phone calls
- Assist in Claims process
- Previous customer service experience is a plus.
- Excellent computer and data entry skills required.
- Excel, Word, PowerPoint and Sales Force automation systems experience a plus.
- Motivation for Customer Service & Satisfaction.
- Relentless Follow Up.
- Great attention to detail
- Flexibility and Adaptability
- Ability to ask good questions and listen well
- Communication Skills
- Planning and Logistics
- High Energy Level
- Meeting & Exceeding Goals
- Professionalism
The Customer Success Representative must be able to lift a minimum of less than one pound to a maximum of 50 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, and use full range of body motions.
Language Skills:
The Customer Success Representative must be fluent in English (written and verbal) in order to perform the essential functions and responsibilities of the position successfully.
Employer Rights:
This job description does not list all duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
About the company:
Firstmile specializes is complete front end e-commerce solutions for domestic and international direct to consumer industries. Our clients are able to utilize our front-end software technology for multi-channel label services to schedule daily Firstmile pickups and carrier injections all over the world. Firstmile provides complete front end solutions for ecommerce shippers globally that seamlessly integrate into parcel and mail carrier networks around the world. Firstmile has been featured on a number of fastest growing company lists. We are a young, fast paced and high energy company operating in the exciting ecommerce space. The possibilities are limitless.
EOE/AA
.
Salary : $19 - $20
