Customer Service Representative

We have partnered with a Manufacturing Company in Anaheim, and they are currently looking for a CSR to join their team.
 

Ther qualifying candidate must have ERP and Manufacturing experience.

Essential Functions
Manage assigned customer accounts serving as the voice of the customer to communicate customer requirements with our Operations Team.
Drives delivery performance working with our internal cross functional team to meet on-time delivery goals.
In charge of the order confirmation process to the customer, providing promise date and oversee the open order tracking report for each customer.
Communicate weekly on the tracking of the Open Order Report with each customer.
Work with customer forecast to use as a tool to communicate with the customer on planned shipments, historical shipment data, and intelligence received from the customer to ensure we are on track with purchase order coverage.
Performs past due analysis and works with operations to provide recovery plans to ensure on time delivery metrics are met.
Provide metrics and analysis for management review as assigned:
Problem solving options for customers when we face challenges in supply chain, material availability, design, pricing, etc.
Participates in Daily Production meetings and departmental team meetings to positively impacts service levels, safety, and quality.
Works with managers to improve planning procedures, order management cycles, order management communication flow, as opportunities arise.
Consult with customers to deliver current forecast and demand information to aid in planning.
Understands the Quality Management System and Engineering System and the Customer Account Managers role within the system (RMA’s, ECR’s CDR’s, etc.)
Aid the Accounts Receivable Team in the collection of past due invoices by creating a monthly review cadence and communication with the customer to resolve open invoices.
Increases job knowledge during review period by obtaining training or instruction as applicable.

Qualifications
Minimum 2 years’ experience in Customer Service or Management role
Bachelor’s Degree preferred.
Demonstrated experience working in a fast-paced environment.
Organizational and analytical skills
Excellent communication skills (written and verbal)
Negotiates skillfully in difficult situations with cross functional team and settles differences in an assertive yet diplomatic fashion to reach an agreement.
Basic knowledge in Microsoft Office (Excel, Word, Outlook)
Familiarity with manufacturing environments is preferred.

Supervisory Responsibilities
No direct supervisory responsibilities

Skills / Abilities
· Drives for results.
· Problem solving/ Know-how.
· Ability to work in a Team environment.
· Experience working within customer databases for production schedule confirmations.
· Professional phone etiquette
· Organizational skills
· Understand customer business and needs.

Physical Requirements
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
· Must be able to converse on the phone for much of the time.
· Individual must be comfortable sitting and typing for long periods of time.
· Frequent walking from office through production facility and to various departments. Occasional stooping, bending, and reaching may be necessary.