Customer Service Representative

Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1.1 million square-feet of sales and services facilities in the United States, Canada, Australia, Singapore, Brazil – PAG’s 27 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO) services.

We have an immediate need for a Customer Service Representative at our Trace Aviation Facility in Jackson, MS.

Job Purpose

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAG’s products and services. Ideal candidates will enjoy and have experience relevant to:

Job Duties and Responsibilities

Essential Job Functions

· Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.

· Resolve customer inquiries related to jobs and quotes promptly.

· Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.

· Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.

· Ensure quotes are processed efficiently and within defined timeframes.

· Collaborate effectively with other departments and individuals within the organization.

· Have strong team orientation

· Competency in Microsoft Office, especially Excel

· Ability to read and write English, follow verbal instructions and use basic math

· Build and maintain lasting relationships with customers, ensuring repeat business.

· Exhibit excellent interpersonal, written, and verbal communication skills.

· Strong analytical skills, and the ability to summarize data and trends clearly

· Ability to work overtime, shift/weekends when needed

· Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.

Working Conditions

Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.

Work Location:  Jackson, Mississippi

Education/Training:  High school diploma required; a college degree in a business-related field is preferred. 

Experience: A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days’ employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions. 

Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page. 

AA/EOE/M/F/D/V