What are the responsibilities and job description for the Customer Success Manager position at Precision Compounding Pharmacy?
At Precision Compounding Pharmacy, we're not just redefining healthcare; we're revolutionizing it! With a mission to empower the evolution of modern medicine, we are dedicated to shaping a future where healthcare is accessible, personalized, and efficient. Join a vibrant team where your voice matters, your ideas are valued, and your unique background enriches our culture. We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a real impact in the lives of patients.
The Customer Success Manager will oversee one of our customer success teams and manage key accounts within our compounding pharmacy.
This position is part of the Growth department in Bellmore, NY and will be located Hybrid.
You will be part of the Customer Success team and report directly to the EVP Growth & Strategy. If you thrive in a dynamic, multifaceted role, blending leadership, customer service and operational management and want to work to empower the evolution of modern medicine-read on.
In this role, you will have to opportunity to :
Team Leadership and Development : Lead and mentor a customer success team, providing training and conducting performance evaluations to enhance team skills.
Customer Service Excellence : Develop and implement customer service policies, monitor performance metrics, and resolve escalated issues to ensure high patient satisfaction.
Account Management : Build and maintain strong relationships with key accounts (healthcare providers and clinics), serving as the primary point of contact for inquiries and customized solutions.
Operational Oversight : Manage day-to-day customer service operations, including staff scheduling and resource allocation, ensuring efficient service delivery.
Reporting and Analysis : Prepare reports on customer service performance and analyze data to inform strategic decisions and drive improvements.
Customer Feedback and Improvement : Collect and analyze feedback from patients and healthcare providers to identify trends and implement strategies for enhancing the customer experience.
The essential requirements of the job include :
- Education : Bachelor's degree in Pharmacy, Business Administration, or a related field (or equivalent experience).
- Experience : Proven experience in customer service management within a pharmacy or healthcare setting.
- Knowledge : Strong understanding of compounding pharmacy operations and regulations.
- Leadership Skills : Excellent leadership and team management abilities.
- Communication Skills : Outstanding interpersonal and communication skills with a patient-centered approach.
- Technical Proficiency : Proficiency in pharmacy management software and CRM systems.
- Analytical Skills : Strong analytical and problem-solving abilities.
- Multitasking Ability : Ability to manage multiple priorities in a fast-paced environment.
It would be a plus if you also possess previous experience in :
As part of Precision Compounding Pharmacy, you'll be at the heart of an exciting transformation in the telemedicine landscape. Together, we're pioneering solutions that bridge technology and compassionate care, improving health outcomes for all. We're committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity. Ready to be a part of something groundbreaking? Join us as we move healthcare forward, one innovation at a time! For more information, visit
Precision Compounding Pharmacy. is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at talentacquisition@mypcphealth.com to request accommodation.
