Commercial Technician (San Diego)

Description

The Commercial Garage Door Technician serves as the sales and service technician for commercial garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors. He or she will sell appropriate services or replacement options. The technician will interact with customers daily providing them with excellent customer service. Most commercial service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Experience Specialist (CXS.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Commercial Garage Door Technician is the first line of support for customers and is expected to maintain a neat and clean appearance and to treat all customers with decency and respect.

Key Responsibilities:

• Repair garage door service upon request.
• Provide estimates for residential remodel and repair bid requests.
• Attending and participating in all required safety meetings and training sessions.
• Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
• Learning basic door and operator maintenance skills and reviewing new products when appropriate.
• Retaining an appropriate level of product knowledge for products offered.
• Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems.
• Reviewing Work Order/Invoice information for accuracy and completeness before departing the job.
• Collection of payment for services rendered at time of job completion.
• Promote Precision Door Service products and services wherever possible.
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
• Ensure truck is restocked with appropriate service material daily.
• Assisting in unloading of trucks when needed.
• Maintain timecards for compensation through the company’s payroll software for accurate record keeping of time worked.
• Perform a variety of secondary support tasks as requested by the Branch Manager

Requirements

· Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.

· Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

· Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Ability to take accurate measurements and estimate the materials needed.

· Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.

· Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.

· Ability to identify specific brands of doors, openers, keyless entry systems, and related components.

· Ability to close sales deals.

· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.

· Ability to follow complex instructions and communicate effectively orally and in writing.

· Ability to organize work for timely completion.

· High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.

· Proven sales experience closing deals directly with customers, preferably in the garage door industry.

· Must possess a current valid driver’s license.

· Must be able to pass a standard drug test.

· Must have a neat appearance.

Core Competencies

· Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems, or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.

· Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention, and seeking to understand others, listening attentively, and clarifying information and attending to nonverbal cues and responding appropriately; influences and ensures support for proposed ideas.

· Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

· Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

· Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Working conditions

· Able to work a flexible schedule including weekends, holidays, and evenings to accommodate phone calls from customers.

· Must be able to sit for extended periods of time (driving and travel time.)

· Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Physical requirements

Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work. As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft. Physical efforts usually involve lifting,