Location Lead

Are you a dynamic leader who thrives on taking charge and delivering exceptional results? At Precision Garage Door, we're looking for a Location Lead in Danbury, CT who is ready to take the reins, inspire a team, and ensure our customers receive top-tier service every time.

A location lead is a warehouse and field supervisor with a drive to make others around him better. This person is responsible for leading a location's success on and off the field. A location lead encourages a positive culture and is responsible for increasing the team's sales, customer satisfaction and morale on a day to day basis, while being conscious of the location's productivity. The goal of this position is to make sure that each location is running smoothly. Servant leadership is a must.

Location Responsibilities:

• Reports Daily to Home Market Office Location
• For Training Reports to Pompton Plains, NJ Office
• Travel to other locations when needed
• Relocation to the Danbury area is required for this position

Duties and Responsibilities:

• Tuesday morning bagels
• Thursday morning cooking
• Meet with team members daily
• Make sure all technicians are out by 8:30am
• Follow established and new additions to Procedures and Protocols.
• Adhere to our current sales process
• Answer phone calls from technicians and aid with technical question
• Lead team of technicians/installers while maintaining positive morale
• Onboard new employees
• Tools
• Perform proper discipline protocol with the technicians
• Ex: poor truck maintenance, poor inventory, lateness, callbacks, problems found at callbacks
• Organize employee get togethers to build positive culture and camaraderie
• Promote positive culture around office
• Help customers who visit showroom
• Organize trash and metal pickup
• Meet with customers for showroom appointments when needed

• 
  Technicians
• Help techs in field technically
• Go to repeat call backs, this is a call back that a tech went to 1 time before and did not fix issue
• Review service callbacks, provide preventative measures
• Assist technicians and installers on job sites
• Maintain and generate sales through service call and/or door estimates minimum, or installations of $15,000 per month
• Utilization is the number one priority at all times. This can be accomplished by going to call backs, service jobs, door estimates.
• Reconcile payments from previous day
• Process checks and cash
• Email report to accounting

• 
  Installers
• Install when needed
• Review install callbacks, provide preventative measures
• Ability to complete difficult/high end installations
• Callbacks

• 
  Warehouse
• Receive deliveries when needed
• Utilize forklift
• Pull inventory
• Maintain truck inventory, as well as truck maintenance including inspections, registrations, oil changes, for teams fleet
• Responsible for organization of truck registration, insurance, EZ pass
• Monitor inventory, update through sheets (daily or every other day)
• Create inventory orders when needed
• Update graveyard doors
• Order office supplies when needed
• Go over installations with installers each day
• Maintain building, general maintenance

• 
  Basic Qualifications:
• Maintain clean driving record
• Maintain clean legal record
• Must be a certified technician/installer
• Must be able to install garage door
• US citizen or alien authorized to work in the US

• 
  Compensation:
• $20.00 - $27.00/hr depending on experience
• 12% commission on service
• 10% commission on door sales
• 1.5% commission on install
• LL helps a technician do work, LL will get 2% of commission on job
• $5,000 relocation assistance to support transition