Office Manager/Dispatch

Job Summary

The Office Manager/Dispatch role oversees the daily operations of dispatch and installation projects as well as overall office administration functions to ensure efficient and timely delivery of goods and services. This role involves managing dispatch staff, optimizing routing, scheduling, and maintaining high standards of customer service to both internal and external customers.

Essential Job Functions

• Responsible for customer requests and inquiries from call center/phone calls.
• Manage complaints and reviews.
• Follow up on leads from Angie’s List, Yelp, etc.(calling/emailing customers who did not book)
• Verify all invoices are correct.
• Deposit checks daily.
• Go to bank for cash deposits weekly.
• Provide assistance and support for Technicians.
• Reschedule/ cancel or book jobs as needed.
• Handle any refunds based on customer complaints, processing the Refund Request form and following back up with customer afterward.
• Order all office supplies (toilet paper, soap, coffee, office supplies).
• Monitor service titan schedule.
• Order/take care of employee break room (order food for meetings, snacks, Liquid IV for techs during summer).
• Handle the office when customers come in (receptionist-type duties for visitors).
• Take care of building inspections/ annual safety requirements.
• Fix any service titan mistakes the techs may make (fix invoices the technicians need altered before they are batched by accounting)
• Manage CSRs (has CSR(s) reporting directly to this position. Managing schedules, performance, etc. to ensure coverage and performance standards are met)
• Maintain a collaborative relationship with internal and external stakeholders.
• Ensure adherence to all industry standards and compliance, policies, SOP’s and local and state regulations.
• Perform other duties as assigned by manager.

Education, Experience, Requirements

• High school diploma or equivalent and possess a valid driver’s license.
• 3 years of proven experience as a purchasing agent or relevant role.
• Ability to lift or move heavy products.
• Strong ability to work independently as well as in a team environment.
• Demonstrable experience in negotiating prices and terms and conditions.
• Knowledge of market research, data analysis and purchasing best practices.
• Working knowledge of MS Office and purchasing software.
• Must be able to access all areas of the facility to determine purchasing needs.
• Proficiency in using inventory management software and systems.
• Ability to work after hours, over weekends, and holidays with short or no notice based on business demands.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $50,000 - $65,000