What are the responsibilities and job description for the IT Support position at Precision Healthcare Specialists?
Precision Healthcare Specialists is a medical group practice located in Fort Myers, Cape Coral, Bonita Springs, Naples, Marco Island, Port Charlotte, and Bradenton. Precision specializes in Urology, Head & Neck Surgery, ENT, Audiology, Dermatology, Orthopedic Surgery, Breast Surgery, and General Surgery.
Job Description:
We are seeking an IT Support professional who can make sure our company’s computer software and hardware remains functional and accessible for all employees. A technician who can reduce lost work time due to computer issues, increasing productivity and efficiency. Provide advice to allow our Precision Healthcare Specialists team to fully utilize computer systems to maximize your company’s return on investment in new technology. Enable new employees to onboard on the software they need to complete their assigned job responsibilities. In addition, spot signs of hardware problems before they escalate, allowing our company to replace aging equipment before failures occur.
Duties and Responsibilities:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Schedule:
- Monday to Friday
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Opportunities for advancement
- Paid time off
- Uniform allowance
- Vision insurance
Education:
- A certificate or associate’s degree in computer science or bachelor’s degree with a computer-related major.
Experience:
- Required: 2 years of IT support experience.
- IT support experience in a healthcare area a plus.