Field Application and Support Engineer

Field Application and Support Engineer

Our client is a digital imaging technology company partnering with pathology labs and medical centers to enable digital transformation within the tissue processing lab.
Our client has deployed several of its Digital microscopy systems and software at prestigious labs in the U.S. and is expanding to other locations. We are looking for experienced instrumentation and software applications technicians to work with our technology. This is a field-based position supporting all customer sites with up to 60% travel. This position requires you to work closely with physicians, researchers, lab managers, and system operators to ensure on-site installation, validation, and execution of deliverables defined in statements of work.

GENERAL SUMMARY:

Implementation planning; installation; calibration; repair and inspection of imaging devices, robots, and computers; and solves moderately complex problems in the field. Performs repairs up to and including the diagnosis and repair of difficult technical instrument and software problems. Participates in product improvement discussions, provides inputs to design engineering. Provides information and develops procedures and training materials. Trains end-users and Pramana personnel on hardware and software components.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Implementation planning, installation, qualification, operation, maintenance, upgrades, debugging of digital scanner systems and their accompanying desktop computers.
• Conducts complete performance assurance and electrical safety testing.
• May provide information for the development of testing protocols.
• Performs preventive/scheduled maintenance on devices as required.
• Responds to equipment problems; evaluates, troubleshoots, and corrects problems up to and including those requiring rule-based troubleshooting and a moderate level of diagnostic skill and having a moderate to high level of acuity and complexity. Determines the need to remove and/or replace malfunctioning devices from service and implements accordingly.
• Participates in equipment evaluations: installations, operation, and upgrades including software revision updates, as well as managing customer relationships.
• Instructs others on testing, calibration, preventive maintenance, basic troubleshooting and repair of digital scanning equipment.
• Participates in the development, optimization, and implementation of tools, dashboards, reports, and processes that enable optimal execution of Pramana goals.
• Thoroughly and accurately documents inspections, repairs, maintenance procedures, and training activities in a timely manner. Documents and maintains accurate and current inventory records of all replacement and repair parts.
• Using data indicators, intuition, and/or other resources, helps to identify system, safety and quality problems, suggests solutions, and provides information that leads to change in department and on teams.
• Performs on-call function (schedule rotation) providing in-house repairs and assistance as needed, as well as acting as technical support for end-users of Pramana hardware and software.
• Assists in organizing and delivering training courses for both internal and external customers to meet Pramana objectives
• Performs other related duties as required.

Requirements

• Bachelor’s degree in Biomedical Engineering Technology, Electrical Engineering, Mechanical Engineering or Electronics Engineering Technology (EET) Instrumentation OR Associate's (AS) degree in Biomedical Electronics Technology, Biomedical Equipment Technology or Biomedical Engineering Technology or in a related technical field such as Electronic Technology
• 2-3 years of related experience
• Must have competence in ability to understand product specifications, read product manuals and discern the structural design of the system, mechanical, electronic, and optical components. Manage and maintain mechanical, electro-mechanical, electronic, and/or computers to sufficiently diagnose and repair devices and systems.
• Can be trained to operate Linux computer (basic), careful handling of glass slides and optical components such as lenses and cameras, power meter, multimeter
• Strong interpersonal and communication skills to effectively work with team members (local and offshore) and customers at all levels.
• Ability to perform testing and troubleshooting of electromechanical devices involving specialized and generic test equipment and software diagnostic tools
• Understanding of electrical and mechanical biomedical safety principles.
• Ability to occasionally lift equipment up to 70lbs
• This position requires candidate to be within a 60 mile radius of a major airport