Front Desk Receptionist - Waldorf office - Full Time

About the Role:

The Front Desk Receptionist at our Waldorf office plays a crucial role in ensuring a welcoming and efficient environment for both patients and staff. This position is responsible for managing the front desk operations, which includes greeting visitors, answering phone calls, and scheduling appointments. The receptionist serves as the first point of contact for patients, making it essential to provide exceptional customer service and support. Additionally, this role involves maintaining accurate patient records and handling administrative tasks to facilitate smooth office operations. Ultimately, the Front Desk Receptionist contributes significantly to the overall patient experience and the effectiveness of our healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with electronic medical record (EMR) systems.
• Certification in medical office administration or a related field.
• Bilingual abilities are a plus.

Responsibilities:

• Greet and assist patients and visitors in a friendly and professional manner.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.
• Schedule and confirm patient appointments, ensuring efficient use of time and resources.
• Maintain patient records and ensure confidentiality in compliance with healthcare regulations.
• Perform administrative tasks such as filing, data entry, and managing office supplies.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with patients and staff effectively. Organizational skills are vital for managing appointments and maintaining accurate records, ensuring that the office runs smoothly. Attention to detail is necessary when handling patient information and administrative tasks, as accuracy is critical in a healthcare environment. Preferred skills, such as familiarity with EHR systems, enhance the efficiency of patient record management and appointment scheduling. Additionally, bilingual abilities can improve communication with a diverse patient population, further enriching the patient experience.