Surgery Scheduler Supervisor

The Surgery Scheduler Supervisor plays a critical role in the healthcare services industry by ensuring that the surgical procedures are scheduled efficiently and effectively. This position is responsible for training and supervising the schedulers coordinating between patients, surgeons, medical and RCM staff to optimize the surgical schedule and minimize delays. The Surgery Scheduler Supervisor will also cross train on daily duties of a surgery scheduler. By maintaining a well-organized schedule, the Surgery Scheduler Supervisor contributes to improve patient outcomes and satisfaction. Ultimately, this role is responsible for ensuring all aspects of the surgery scheduling and coordination are efficiently managed, allowing healthcare providers to focus on delivering high-quality care.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting, preferably in scheduling or administrative roles.
• Able to multi-task and capable of remaining calm in stressful situations.
• Strong organizational skills and attention to detail.
  
  

Preferred Qualifications

• Associate's degree in healthcare administration or a related field.
• Experience with electronic health record (EHR) systems and scheduling software.
• Leadership skills with strength on time management, decision making, team-oriented mindset, mentorship, and communication.
• Knowledge of medical terminology and orthopedic, podiatry, and/or interventional pain management surgical procedures.
• Experience with schedules surgical procedures at an Ambulatory Surgical Center
  
  

Responsibilities

• To oversee, train, and provide coverage to the surgical scheduling staff.
• Develop protocols and procedures to improve staff productivity and processes
• Schedule surgical procedures by coordinating with surgeons, operating room staff, and patients to find suitable times.
• Verify patient insurance coverage and accurately performs all required pre-certification and/or pre-authorization procedures prior to surgery
• Maintain accurate and up-to-date patient records, including pre-operative and post-operative instructions.
• Communicate effectively in a courteous and professional manner with patients, third party payors/insurance, and employees to provide information regarding surgery, including preparation and follow-up care.
• Ensures surgical scheduling functions are covered daily
• Ensures surgical scheduling voicemail is regularly checked daily and messages are responded to in a timely manner
• Communicates disciplinary problems to upper management as necessary conducts counseling sessions as needed.
  
  

Skills

The required skills for this position include strong organizational abilities, which are essential for managing staff and multiple schedules and ensuring that all necessary information is accurately recorded. Effective communication skills are vital, as the Surgery Scheduler Supervisor will interact with patients and medical staff, providing clear instructions and updates. Attention to detail is crucial in verifying insurance information and maintaining patient records to prevent errors. Preferred skills, such as familiarity with EHR systems, enhance the efficiency of scheduling and recordkeeping processes. Overall, these skills contribute to a well-functioning surgical department, ultimately benefiting patient care.

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