Customer Service Representative

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in BOULDER, CO. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line Customer Service Representatives/Dispatchers who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments. You will also be expected to get the right technician to the right job in a timely manner.

Key Sub Tasks

• You will need to learn to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with technicians and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• Medical Insurance -- we pay 100% for you and 80% of your family's insurance premiums for health. We pay 100% of dental and vision. We offer vision and dental to the families of the employees. We offer life insurance, short-term and long-term disability. We also have reimbursements for gym memberships and Costco memberships.
• New technology, including iPhone, iPad & access to integrated software
• 401k Plan with a company match
• A team. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Precision Plumbing.

If you want to be part of something bigger than just a job make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Precision Plumbing & Heating by visiting our website.

Job Type: Full-time

Salary: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Boulder, CO 80301: Reliably commute or planning to relocate before