What are the responsibilities and job description for the CSR / Dispatcher position at Precision Plumbing & Heating?
Are you an experienced scheduler known for your lightning-fast pace, exceptional communication prowess, and unwavering attention to detail? We're seeking a dynamic individual like you to join our team and make an impact in our fast-paced environment. If you thrive on delivering top-notch customer service and have demonstrated longevity in scheduling for over three years with one company, we want to hear from you!
Job Description: CSR / Dispatcher
Location: Traverse City, Michigan
Job type: Full-time
Company: Precision Plumbing & Heating Systems
About us: Precision Plumbing & Heating Systems has been an industry leader in Northern Michigan since 2000 and we are looking for a top-notch individual to join our growing team! We pride ourselves on operating with honesty, integrity and appreciation for every employee and customer. We offer a 100% customer satisfaction guarantee, and we appreciate our many customers' 5 star reviews show us that we are meeting our goal of exceeding our clients' expectations every day! We regularly give back to our community through our Precision Cares program and our annual Precision Make-over. We are strong proponents of continuing education and support each other to be the very best that they can be!
Job Responsibilities:
- Scheduling Mastery: Utilize your extensive scheduling experience to coordinate appointments, meetings, and deadlines with precision and efficiency.
- Customer Service: Interact with clients and co-workers professionally and courteously, ensuring their scheduling needs are met promptly and accurately.
- Attention to Detail: Maintain meticulous records, data entry and documentation, ensuring all scheduling information is accurate and up to date.
- Communicaton Expertise: Communicate clearly and effectively with team members and clients, providing updates and managing expectations
- Problem Solving: Proactively anticipate and resolve scheduling conflicts or issues to ensure smooth operations and customer satisfaction.
- Adaptability: Thrive in a fast-paced environment where priorities can shift quickly, demonstrating flexibility and agility in managing schedules.
- Initiative: Desires to proactively educate our clients about the benefits of services and equipment that will improve their comfort and peace of mind.
Requirements:
- Experience: Minimum of 3 years of experience in scheduling roles with a single employer, demonstrating stability and commitment.
- Skills: Exceptional organizational skills with a keen eye for detail. Strong communication and interpersonal skills to effectively interact with diverse stakeholders.
- Attention to Detail: Speed and Accuracy are needed for this environment
- Software Proficiency: Proficiency in scheduling software and MS Office Suite (Excel, Outlook, Word)
- Customer Focus: A passion for delivering excellent customer service, with a track record of building positive relationships.
Benefits: Medical, Dental, Vision, and AD&D 100% provided for employee, Company funded FSA, 401(k) retirement plan with up to 4% Match, Paid PTO/Vacation, Sick days, and Birthday and Holidays, paid continuing education and professional development opportunities, and bonus opportunities.
Why Join Us: Join a dynamic team where your expertise in scheduling will be valued and your contributions recognized. Grow professionally in an environment that fosters innovation and collaboration. If you're ready to take the next step in your career, apply today and become a key player in our growth and success!
How to apply: To apply for this exciting opportunity, please submit your resume and cover letter highlighting your scheduling experience, customer service skills, attention to detail and any additional information that would relate to this position. We look forward to receiving your information and discussing your experience and strengths for this position.
