OPERATIONS MANAGER
Direct Hire role with our client located in Fayetteville, NC.
Work Environment : Onsite We are seeking a highly motivated and experienced Operations Manager to oversee and optimize daily operations within our trucking and logistics company. This role is responsible for managing fleet operations, driver performance, logistics coordination, and compliance with industry regulations. The ideal candidate will have strong leadership skills, problem-solving abilities, and experience in the transportation sector.
JOB RESPONSIBILITIES
Operations Management :
- Oversee and coordinate daily trucking and logistics operations to ensure efficiency and profitability.
- Monitor fleet utilization, route planning, and delivery schedules to optimize performance.
- Manage dispatch, scheduling, and load assignments to maximize operational efficiency.
- Develop and implement strategies to improve logistics processes, cost-effectiveness, and on-time delivery rates.
Team Leadership & Driver Management :
Supervise and support drivers, dispatchers, and operations staff to ensure smooth workflow.Recruit, train, and develop drivers and support staff to maintain high performance and compliance.Address driver concerns, resolve conflicts, and promote a positive work environment.Regulatory Compliance & Safety :
Ensure compliance with DOT regulations, FMCSA guidelines, and company policies.Oversee vehicle maintenance schedules, inspections, and safety protocols.Conduct safety meetings, enforce compliance policies, and address any violations.Customer Service & Relationship Management :
Maintain strong relationships with clients, brokers, and vendors to ensure service excellence.Address customer inquiries, complaints, and service issues in a timely manner.Collaborate with sales and customer service teams to meet client expectations.Financial & Performance Metrics :
Monitor operational budgets, fuel costs, and expenses to ensure cost control.Analyze key performance indicators (KPIs) such as on-time deliveries, load efficiency, and revenue per mile.Implement process improvements to enhance productivity and profitability.EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Bachelors degree in business, logistics, supply chain management, or a related field (preferred).3 years of experience in trucking, logistics, or supply chain operations management.Strong knowledge of DOT, FMCSA, and safety regulations.Experience with fleet management software, TMS (Transportation Management Systems), and dispatching tools.Excellent leadership, communication, and problem-solving skills.Ability to work in a fast-paced, deadline-driven environment
