What are the responsibilities and job description for the Patient Registration position at Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT)?
Identification Section
Position Title: Registration Clerk
Department: Corporate Office EEOC Class: ASW
Reports To: Director of Client Services FLSA Status: Non-exempt
Position Title: Registration Clerk
Department: Corporate Office EEOC Class: ASW
Reports To: Director of Client Services FLSA Status: Non-exempt
General Summary
The Registration Clerk position is responsible for patient care to include greeting of customers, scheduling initial evaluations, answering and/or transferring phone calls, maintaining efficient patient scheduling flow, efficiently and accurately utilizes the software that the Registration Clerk is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.
Essential Job Functions
The Registration Clerk position is responsible for patient care to include greeting of customers, scheduling initial evaluations, answering and/or transferring phone calls, maintaining efficient patient scheduling flow, efficiently and accurately utilizes the software that the Registration Clerk is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.
Essential Job Functions
- Assists patients in preparation for treatment, preparing necessary paperwork, and authorizations and scanning in all the required documentation into the patient’s chart, properly and accurately complete charts;
- Personal stat entry;
- Effectively communicates via phone with customers, employees and vendors using exemplary customer service skills to facilitate patient registration process;
- Manage follow-ups and any pending or outstanding inquiries within Dashboard;
- Properly complete timesheet daily;
- Regular, consistent, and predictable attendance per PRO-PT’s attendance and punctuality policy;
- Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills
- All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.)
Knowledge, Skills, and Abilities
- Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour
- Bilingual English/Spanish (Spoken & Written).
- Knowledge and understanding of HIPPA regulations
- Ability to successfully complete training.
- Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
- Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
- Ability to create and maintain records and write brief reports.
- Ability to communicate effectively.
- Ability to explain instructions and guidelines to others effectively.
- Ability to determine work priorities.
- Skill to perform computer & data entry functions
- Able to operate office equipment, including but not limited to keyboard, copier, telephone, fax machine and calculator
Education and Experience
High School Diploma or Equivalency
2 years of clerical experience in the relevant field
Basic computer skills in Word and Excel
Physical Requirements
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
Other: Requires frequent lifting and carrying items weighing up to 50 pounds unassisted. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.
Working Conditions: Normal working conditions absent extreme factors.
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required.
