Warranty Administrator

WE OFFER:

• 401(k) with company match
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance

The Service Warranty Administrator is responsible for reviewing and completing warrant claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

RESPONSIBILITIES:

• Process all claims by next business day following repair order close date
• Handel and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the polices and procedures
• Analyze problems, identify trends and develop strategies for maximizing the claims process
• Flag the technicians for the hours earned on warranty services that were performed
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the Service Manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide the Parts Manager with updated parts listings on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims and address any adjustments or write-offs
• Assist service consultants in closing all open warranty repair orders
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

REQUIREMENTS:

• A high school diploma or equivalent
• 2 years of experience working in a car dealership, preferably with a service or warranty background
• Proficiency with basic computer programs 
• Work together and communicate with team members to optimize efficiency
• Great organizational and time management skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.