What are the responsibilities and job description for the Field Service Technician position at Precision X-Ray Irradiation?
Position: Field Service X-ray Technician
We are seeking a dedicated and skilled Service Technician to join our growing team and provide field support. This role reports to the Service Manager.
Key Responsibilities
Perform on-site services, including system installations, preventative maintenance, equipment evaluations and repairs, relocations, upgrades, and user training.
Collaborate closely with the Service Coordinator to schedule and communicate with customers effectively.
Maintain detailed and accurate service records in the CRM, including service reports, equipment manuals, and customer communication logs.
Travel up to 5 days a week, with occasional weekend work.
Manage domestic and international travel requirements.
Maintain the Field Service Kit provided by the company.
Provide written work instructions as needed.
Assist in-house service teams with customer support and factory repairs.
Work closely with engineering and product development teams to provide feedback on product performance, suggest potential improvements, and highlight common field issues.
Stay updated on industry trends, product advancements, and technical developments to continuously enhance personal and team knowledge.
Perform additional duties as required to meet company objectives and goals.
Required Skills and Qualifications
At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.
Experience working with high and low voltage electronics.
Strong understanding of mechanical assemblies, with the ability to read and interpret schematics and wiring diagrams.
Expertise in troubleshooting and repairing both electronic and mechanical components.
Familiarity with X-ray technology and related systems.
Proficient in software diagnostics and system integration.
Excellent verbal communication skills, with the ability to interact effectively with customers and colleagues.
Strong interpersonal skills, particularly in conflict resolution.
Proven problem-solving abilities, with a creative and critical approach to technical challenges.
Self-motivated, able to work independently with minimal supervision.
Focused on providing high-quality customer service while aligning with company objectives.
Comfortable collaborating with diverse teams across various industries, both domestically and internationally.
Ability to ensure team priorities and goals are met or exceeded.
Skilled in using various computer software applications, including CRM, ERP, and office tools.
Bachelor's degree in Electrical Engineering, Electronics, X-ray Imaging, or a related field is preferred.
Relocation Opportunity Relocation to California is preferred but not required.
Education and Training Requirements
A technical degree or equivalent in electronics. A Bachelor's degree in Electrical Engineering, Electronics, or X-ray Imaging is preferred.
Benefits
Competitive salary
Health and dental insurance
Retirement savings plan
Professional development opportunities
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Year round work
Experience:
- Low voltage repair & maintenance: 2 years (Required)
- Mechanical knowledge: 2 years (Required)
Work Location: In person
Salary : $60,000
