What are the responsibilities and job description for the Service Technician- Onsite position at Precision X-Ray Irradiation?
Great people make Precision X-Ray, Inc. a great company.
Position: Service Technician
Company Description
State-of-the art research demands high performance and dependable tools to achieve reliable and repeatable results.
Precision is the leading provider of safe, high-output X-ray irradiators used in modern translational research. It is our mission to continually develop X-ray systems that help researchers globally to better understand radiation-induced effects in the sciences of molecular biology and cancer research.
What do you get to do in this position?
Precision X-Ray is seeking talented individuals with a strong work ethic to be part of our service team in Madison, CT.
We currently have opportunities for an onsite Service Technician.
Responsibilities
- Primary point of contact for incoming technical support via phone, email, or remote service.
- Diagnose technical issues, provide remote support, and troubleshoot problems to resolution, both on-site and through virtual assistance.
- Provide support to Field Service Technicians and Sales, dealers as needed.
- Perform factory evaluations, repairs, and testing of replacement parts as needed.
- Maintain service work area and test beds.
- Create and maintain detailed and accurate service records in CRM, including service reports, equipment manuals, and customer communication logs. As well as ECNs management
- Assist with Service Inventory.
- Works closely with our Service Coordinator to help facilitate scheduling of repairs and replacement parts.
- Directs Field Service personnel as needed when in-house.
- Collaborate with the engineering and product development teams to provide feedback on product performance, potential improvements, and common issues encountered in the field.
- Stay updated on the latest industry trends, product advancements, and technical developments to enhance personal and team knowledge.
- Occasionally perform on-site installation and preventative maintenance of X-ray devices, ensuring proper setup and functionality.
- Performs all other duties as required to meet the company’s goals and objectives.
Required Skills and Experience
- Knowledge of mechanical assemblies with the ability to read and understand schematics and wiring diagrams.
- Proficient in troubleshooting and repairing electronic and mechanical components.
- Strong understanding of X-ray technology and associated systems.
- Familiarity with software diagnostics and system integration.
- Minimum of 2 years of experience in servicing and maintaining X-ray devices or similar equipment.
- Excellent verbal communication skills
- Strong interpersonal skills, especially in conflict resolution situations.
- Strong problem-solving skills with the ability to think critically and find innovative solutions to technical challenges.
- Able to work effectively with minimal supervision.
- Focused on providing quality customer service while keeping the company’s goals and focus in mind.
- Work closely with customers both nationally and internationally from a variety of different industries
- Ensure that team priorities and goals are met and or exceeded.
- Ability to collaborate effectively with cross-functional teams and contribute to a positive working environment.
- Must effectively use a variety of computer software to maintain client relationships, including CRM, ERP, and Office applications.
- Understanding X-ray systems and dosimetry is a plus.
Education Requirements:
Technical degree or equivalent in electronics. Bachelor’s degree in electrical engineering, electronics, or x-ray imaging is preferred.
Benefits:
Typical Work Schedule:
- Competitive salary
- Health and dental insurance
- Retirement savings plan
- Professional development opportunities
Job Type: Full-time, Permanent
Precision X-Ray is an Equal Opportunity Employer (E.O.E)
14 New Road Tel: 1(203) 484-2011
Madison, CT 06443
www.precisionxray.com
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Field service: 1 year (Preferred)
Work Location: In person
Salary : $55,000