What are the responsibilities and job description for the Regional Maintenance Manager position at Preferred Apartment Advisors, LLC?
Preferred Apartment Communities is engaged in the operation of primarily Class A multifamily properties. We have developed a culture throughout our company that is designed to show respect for each other, our residents, and vendors. We believe our focus on quality, consistency, and innovation provides strong national recognition for the Preferred Apartment Communities brand. Learn more about us at https://www.pacapts.com/.
District Service Manager Essential Functions
Reviews the on-boarding checklist with each new service associate- service managers, technicians, and property monitors.
Track EPA & CPO certifications and locates testing facilities for these certifications.
Collaborate with General Managers and Service Managers to ensure all quarterly and annual inspections are completed on time and deficiency items generated from those inspections are repaired and documented.
Assist as required with due diligence walks and reports, as well as with take-over process when a new property is acquired.
Collaborate with General Managers and Service Managers on new construction or acquisition properties to establish and organize the maintenance shop, logbooks, and vendor accounts, also help with quality assurance walks when needed.
Possess the willingness and aptitude to mentor and develop service personnel, leading by example.
Ensure the professional appearance of maintenance personnel, operating standards and protocols are maintained.
Works with Maintenance Supervisor to increase proficiency and performance of the property; maintains oversight of property’s maintenance operations
Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties.
Assists in supervising all work by outside contractors to ensure that they are completing their work satisfactorily
District Service Manager Essential Functions- Property Level
Assist on proper training for maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
Inspect and support on-site team on clear maintenance shop standards to be kept clean and organized; while maintaining adequate stock/inventory of parts for equipment, appliances, etc.
Help support Service Managers with their daily activities (includes reviewing work orders, prioritizing requests and completing administrative paperwork).
Selects external contractors and monitors their work performance.
Supports the General Manager/Service Manager in meeting budget responsibilities.
Manages property inspections – life safety, pool, elevators, lighting etc.
Follows and promotes company policies and procedures.
Must make Customer Service a top priority.
Guide and support teams to maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)
Helps support property rehabilitation (improvement) process.
Completes all QA inspections on new properties. (interior, exterior)
Helps evaluate all Service Technicians, and Property Monitors. (quarterly and annually).
Customer Service Responsibilities
A complete clean and neat uniform must be worn when working on any PAA Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, and in compliance with PAA policy
Deliver newsletters, correspondence, etc. to residents’ apartment
Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) supporting the General Manager/Service Manager.
Training Initiatives
Will attend various corporate leadership meetings, trainings, and other events to supplement their daily responsibilities with opportunities to participate and foster career growth
Will work closely with the Senior Vice President of Maintenance Operations and other leadership team members to gain an understanding of the job responsibilities and prepare them for future growth.
Qualifications/Additional Skills (Required)
A minimum of 5 years of progressive Apartment Service Manager or Maintenance Supervisor management responsibility with multi-site experience.
Troubleshooting and problem-solving skills
Multifamily apartment experience required.
Experience with Yardi or other property management accounting software.
Strong working knowledge with Microsoft Excel, Word, and Outlook.
Strong working knowledge with smart phones, tablets, and apps process.
Budget or basic business finance helpful
Refrigeration certification (type 2 or universal)
Valid driver’s license (free from major moving violations) and dependable transportation
CPO Certification
Physical Requirements
Must be able to use various hand tools and test equipment
Must be able to bend, stoop, and kneel for extended periods of time
Must be able to push and pull up to 300 pounds on wheels
Must be able to lift to 75 pounds
Must be able to climb ladders of up to 40 feet in height
Must be able to use a hand-truck
Special Physical Requirements
As part of your daily maintenance routine, you may be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property. The appliance may have to be transferred by means of a hand truck up one to three flights of steps. These appliances will range in weight from 75 to well over 300 pounds.
On occasion, you may be involved in repairs to the building structure. You may be required to move or transport several different building type materials weighing several pounds to over 300 pounds.
At certain times you will be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates). All of these functions require different physical exertion, and their weight depends on the particular equipment (usually in excess of 100 pounds).
Base Compensation Range:
Total Direct Compensation: This job is also eligible for discretionary bonus and incentive compensation on an annual basis.
Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.
Please review the job applicant privacy notice here.
EEO Statement
PAC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com
