What are the responsibilities and job description for the Dispatcher/Customer Service Representative- Experience Preferred position at Preferred Appliance Repair?
Preferred Appliance Repair is proud to represent Whirlpool Corporation and its Family of Brands across 9 states.
WE ARE HIRING! We have immediate openings for Dispatchers.
At PAR (Preferred Appliance Repair), we believe in building long-term, trusting relationships with customers and with our employees. Our employees quickly learn how great it is to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community. When customers choose PAR , they quickly learn that their needs will be met by trained professional technicians who provide responsible, reliable, and superior service.
Our amazing Dispatchers effectively communicate with customers and technicians while optimally executing the dispatch plan in accordance with department-specific processes and protocols. They are confident and decisive and yet demonstrate effective judgement in wide variety and different scheduling scenarios. Our Dispatchers give 5-star customer service by utilizing an in-depth knowledge of PAR’s services and programs. If you're a team player and have a passion for service, this position is for you!
Our Dispatchers
Are professional timely and effectively communicate with customers, technicians and service managers for all scheduling and dispatching purposes.
Know, understand and execute the dispatch strategy.
Resolve or diffuse customer issues and providing timely feedback to supervisor regarding service failures or customer concerns.
Maintain customer records.
Provide timely and accurate information to incoming customer requests.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain positive attitude at all times with customers, fellow employees and supervisors.
Previous scheduling and/or call center experience preferred.
Ability to organize and prioritize multiple tasks in a fast paced environment.
Able to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast paced environment.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize work load, work under pressure and handle irate customers and still maintain good composure.
Excellent written communication skills, including spelling and punctuation.
Previous customer service experience preferred.
High School Diploma or GED required.
Strong time management skills.
Excellent team player.
Commitment to company values.
Computer skills.
Must be able to type at least 60 wpm, and be able to use phone system.
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20