What are the responsibilities and job description for the ADMIN ASSISTANT / FRONT DESK position at PREFERRED BEHAVIORAL HEALTH OF NEW JERSEY?
If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will become part of the premier behavioral health organization in New Jersey. PBHG is a dynamic and innovative non-profit organization that was proudly named one of "THE BEST PLACES TO WORK IN NEW JERSEY" for 2024 by NJBIZ! Our mission is to change lives and save lives across the state of New Jersey through a Trauma Informed Care culture.
Our staff is at the core of everything we do. We are dedicated to building a diverse team where employees feel a sense of belonging and are valued for their individual contributions. We encourage staff development and embrace a growth mindset. If you are interested in pursuing an exciting and rewarding career while being part of a recognized “Best Place to Work”, please submit your resume today for consideration!
Job Title: Admin Assistant / Front Desk
Program: IOTSS (Intensive Outpatient Treatment and Support Services, IOTSS)
Location: 725 Airport Road, Lakewood New Jersey 08701
Position Type: Full Time
Starting Salary: $36,400.00
Job Description/Summary
This position assists the IOTSS team with daily program organization and general office management duties.
Responsibilities
- Courteously greets consumers and visitors in person or via telephone, determines their needs and directs them accordingly.
- Exhibits a trauma informed approach to customer service, maintaining appropriate boundaries, and confidentiality.
- Documents all consumer interactions in the Call Log or Memo to Chart and notifies applicable staff; Maintains attendance records for consumers.
- Schedules and tracks medication management appointments including follow up.
- Processes faxes and referrals, including tracking and follow up of referrals from hospitals, access, & community for Director’s review
- Ensures completion of point of entry (POE) Intake Referrals, entry for E-Labs, tracks and receives statistics, completes reports as needed, assists APN with prior authorizations and medication statuses.
- Schedules intake appointments and confirms appointments one day in advance.
- Distributes petty cash to staff for program needs, submits petty cash expenditures, and timely banking of petty cash for distribution; reconciles petty cash.
- Provides typing as needed for staff members, uploading documents, and sends certified mail outreach letters as requested by clinical staff.
- Submits purchase orders for general office supplies and maintains inventory of all office supplies for the department.
- Oversees the waiting room area and follows policy and procedure for opening and closing of the building, including the alarm system.
- Performs other related duties as assigned.
Competencies
- Proficiently communicates - written and verbal
- Demonstrates empathy and compassion
- Proficiency with Microsoft Office Suite.
- Must display a professional appearance and proper telephone etiquette.
- Demonstrates familiarity with organizational policy and procedure.
Qualifications
- Education - High School Diploma or equivalent
- License - Valid NJ Driver's License in good standing
- Experience: Some previous medical office or related healthcare administrative experience preferred.
- Other: Experience with Qualifacts and/or another electronic records system preferred; Valid driver’s license, record in good standing
Comprehensive Benefits Package:
o Medical, Dental and Prescription Insurance
o 403(b) Retirement Plan Contribution
o Generous Paid Time Off and Paid Holidays
o Life & AD&D Insurance
o Long Term Disability Insurance
o Employee Assistance Program
o Flexible Spending Account and Health Savings Account
o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance
o Staff Training and Development Opportunities
o Employee Referral Bonus Program
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Salary : $36,400
