What are the responsibilities and job description for the Customer Service Specialist position at Preferred Capital Funding?
Company Description
Preferred Capital Funding is a pioneer in providing funding options for injury or workers’ compensation lawsuits. With over 20 years in business as the first lawsuit funding provider in the nation, we receive most of our business directly from attorneys who trust and rely on our services. Owned and managed by lawyers, we understand the needs of plaintiffs and advocates, allowing them to make informed decisions without pressure to settle quickly.
Role Description
This is a full-time on-site role for a Customer Service Specialist at Preferred Capital Funding in Las Vegas, NV. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience on a day-to-day basis.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong phone etiquette and communication skills
- Ability to ensure customer satisfaction
- Experience in managing customer relationships
- Problem-solving skills and attention to detail
- Ability to work well in a team setting
- Prior experience in the legal or financial industry is a plus
- Associate’s or Bachelor’s degree in a related field
