Customer Operations Coordinator (Spanish Bilingual)

CUSTOMER OPERATIONS COORDINATOR (SPANISH BILINGUAL)

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Monday–Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST.

COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while using your Spanish language skills? PCI is seeking a Spanish Bilingual Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike.

This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.

WHAT YOU’LL DO

• Handle escalated customer calls in both English and Spanish, providing timely and effective resolutions.

• Monitor and manage inbound and outbound dialer queues, making real-time adjustments to meet business needs.

• Act as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.

• Ensure agent performance and dialer compliance by reviewing call lists and schedules.

• Perform opening and/or closing procedures for the building and department as scheduled.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.

• Bilingual fluency in Spanish and English, with strong communication and interpersonal skills.

• Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.

Nice to have, but not Required! (We’ll train you!):

• Previous call center experience.

• Prior experience in a Collections role.

• At least one year of relevant operational support experience.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Schedule: Full-Time, Monday–Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST
• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $23.50- $26.75 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.