Support Associate (Tagalog Bilingual)

SUPPORT ASSOCIATE (TAGALOG BILINGUAL) SUMMARY:

The Support Associate is responsible for processing and verifying applications and contracts. They are also responsible for helping manage client accounts by communicating account updates and answering client inquiries and outstanding issues.

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

SUPPORT ASSOCIATE (TAGALOG BILINGUAL) RESPONSIBILITIES:

• Fields incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing.
• Verifies customer’s identity and ensures their overall satisfaction and knowledge of financing terms and process.
• Communicates and addresses client’s inquiries regarding various account questions and issues.
• Provides technical and application support to clients and customers.
• Reviews contract details with clients and customers by phone.

SUPPORT ASSOCIATE (TAGALOG BILINGUAL) QUALIFICATIONS:

• High School diploma or GED.
• Must be fluent in Tagalog and English.
• Previous customer service experience.
• Time Managment and organization.
• Problem resolution focused with a positive attitude.

SUPPORT ASSOCIATE (TAGALOG BILINGUAL) OFFICE LOCATION:

• 628 Roosevelt Rd. Saint Cloud, MN 56301

• Part Time, 26hours/week
• In-Office: Monday, Thursday, Friday 4:00pm-10:00pm CST
• Every Saturday 12:00pm-9:00pm CST

SUPPORT ASSOCIATE (TAGALOG BILINGUAL) COMPENSATION:

• Pay Grade: H2
• Minimum - Midpoint: $21 - $24 per hour
• Starting Pay Based on Experience
• Are you Tagalog Bilingual? If so, you can earn $2.00 per hour hourly wage for having a Bilingual Skillset.

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits.

Looking for some BENEFITS that are ABOVE & BEYOND?

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

To learn more about our benefits visit preferredcredit.com/careers.

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.